Provide Articles from the Knowledge Base ACA-925 Practice Questions (Page 5)

Questions 21–23

1. 21foundation · easy

   What does publishing a knowledge base article do?

   • AMakes the article visible to customers in the self-service portal
   • BLocks the article so it cannot be edited
   • CSends the article to all agents for review
   • DDeletes the article from the knowledge base
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   What is the benefit of linking a knowledge base article to a specific request type?

   • AIt automatically resolves the customer's issue
   • BIt makes the article appear as a suggested help item when customers raise that type of request
   • CIt prevents the article from being edited by other agents
   • DIt ensures the article is visible only to agents handling that request type
   Reveal Solution Discussion Select an answer first
3. 23foundation · easy

   What is the purpose of adding labels to a knowledge base article?

   • ATo determine the article's position in the knowledge base hierarchy
   • BTo make the article visible only to specific agents
   • CTo automatically link the article to a request type
   • DTo improve searchability and group related articles by topic
   Reveal Solution Discussion Select an answer first