Navigate Jira Service Management ACA-925 Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Which of the following is a personal preference an agent can adjust to tailor their Jira Service Management experience?

   • AQueue structure
   • BNotification settings
   • CCustomer permissions
   • DProject name
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2. 2foundation · easy

   Which of the following is typically found in the Reports section of a Jira Service Management project?

   • AA list of project team members
   • BA form to create a new request
   • CA chart showing resolved vs. unresolved requests over time
   • DA list of all customer requests
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4. 3foundation · easy

   Which three main sections are typically visible in a Jira Service Management project interface?

   • AHeader, footer, and status bar
   • BTop bar, side panel, and bottom bar
   • CNavigation bar, project sidebar, and main content area
   • DMenu bar, toolbar, and ribbon
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5. 4application · easy

   A service desk manager, Elena, wants to review the average time it takes to resolve requests in her 'Customer Support' project over the last 30 days. She needs to find a visual representation of this metric. Where should Elena navigate to find this information?

   • ANavigate to 'Project settings' in the project sidebar and check the 'Insights' tab.
   • BNavigate to the 'Queues' section in the project sidebar and look at the average resolution time displayed there.
   • CNavigate to the 'Reports' section in the project sidebar and select the appropriate report.
   • DNavigate to the 'Requests' section in the project sidebar and review the timestamps on each request.
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6. 5application · easy

   An agent, Omar, is looking at a service project and sees the main content area displaying a list of requests. He wants to understand the relationship between the different parts of the interface. Which statement correctly describes the layout he is seeing?

   • AThe main content area is on the left, and the project sidebar is on the right, with the navigation bar at the bottom.
   • BThe top navigation bar contains the project sidebar, and the main content area is to the right of it.
   • CThe navigation bar is on the left, and the project sidebar is at the top, with the main content area in the center.
   • DThe project sidebar is on the left, and the main content area is on the right, with the navigation bar at the top.
   Reveal Solution Discussion Select an answer first