What is the primary purpose of a queue in Jira Service Management?

To configure project notification rules

To display a filtered list of requests based on defined criteria

To generate performance reports

To store customer contact information

An agent, Fatima, is working on a request and needs to see the full conversation history with the customer. She is currently looking at the request in the main content area. What should Fatima do to view the entire conversation?

Open the 'Project settings' and look for the 'Audit log' to see the conversation.

Navigate to the 'Reports' section in the project sidebar and look for the request's conversation log.

Scroll down in the main content area to see all comments and status changes in the request's activity stream.

Navigate to the 'Queues' section in the project sidebar and select the request to see the full history.

An agent prefers to see dates in a specific format and wants the interface to display in their local language. Where can they adjust these personal preferences?

In their personal settings or profile

Jira Service Management Agent Essentials (ACA-925)

Domain 1Objective 1

Navigate Jira Service Management ACA-925 Practice Questions (Page 2)

Part of the Navigation, Settings and Access domain, which makes up ~23% of our current practice bank.

25questions here

5free pages

8concepts

Questions 6–10

6foundation · easy
An agent wants to review the average response time for their service project over the last month. Where should they navigate to find this information?
Select an answer first
7foundation · easy
What is the primary purpose of a queue in Jira Service Management?
Select an answer first
8foundation · easy
Which of the following items is typically found in the project sidebar of a Jira Service Management project?
Select an answer first
9application · medium
An agent, Fatima, is working on a request and needs to see the full conversation history with the customer. She is currently looking at the request in the main content area. What should Fatima do to view the entire conversation?
Select an answer first
10foundation · easy
An agent prefers to see dates in a specific format and wants the interface to display in their local language. Where can they adjust these personal preferences?
Select an answer first

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Navigate Jira Service Management ACA-925 Practice Questions (Page 2)

Questions 6–10

An agent wants to review the average response time for their service project over the last month. Where should they navigate to find this information?

What is the primary purpose of a queue in Jira Service Management?

Which of the following items is typically found in the project sidebar of a Jira Service Management project?

An agent, Fatima, is working on a request and needs to see the full conversation history with the customer. She is currently looking at the request in the main content area. What should Fatima do to view the entire conversation?

An agent prefers to see dates in a specific format and wants the interface to display in their local language. Where can they adjust these personal preferences?

Keep studying — Navigation, Settings and Access