Navigate Jira Service Management ACA-925 Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   From the request detail view, which of the following actions can an agent perform?

   • AAdd a comment
   • BChange the project's name
   • CEdit the project's notification scheme
   • DModify the project's queue structure
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   An agent needs to view the full details of a customer request, including the description and all comments. Where should they click to open the request?

   • AThe request's key or summary in the Requests list
   • BThe Dashboards link
   • CThe project settings link
   • DThe Reports link
   Reveal Solution Discussion Select an answer first
4. 18foundation · easy

   Which of the following is a standard item found in the global navigation bar of Jira Service Management?

   • ADashboards
   • BQueues
   • CReports
   • DProject settings
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   An agent, Carlos, has just moved to a new timezone. He notices that the timestamps on requests and his notifications are showing the wrong time. He wants to correct this so that all times in Jira reflect his local timezone. What should Carlos do?

   • AChange the timezone in the 'System settings' as a Jira administrator.
   • BChange the timezone in the 'Project settings' for each service project he works on.
   • CChange his timezone in his personal Jira profile settings.
   • DAdjust the timezone in his email client to ensure notifications show the correct time.
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   An agent wants to quickly jump from a service project to a list of all issues they are working on across all projects. Which item in the navigation bar should they use?

   • AProjects
   • BRequests
   • CDashboards
   • DIssues
   Reveal Solution Discussion Select an answer first