Navigate Jira Service Management ACA-925 Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   An agent needs to switch from a Jira Software project to a Jira Service Management project without typing a new URL. Which interface element allows this direct navigation?

   • AThe notification bell
   • BThe app switcher
   • CThe project sidebar
   • DThe main content area
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2. 12expert · hard

   An agent, John, is responsible for the 'Critical Issues' queue. He notices that some requests are appearing in this queue that should not be there, based on the queue's filter criteria. He wants to understand why this is happening. What is the most likely cause of this issue?

   • AThe requests are appearing because they were recently moved to this queue by another agent.
   • BThe requests are appearing because they have a high priority, which overrides the queue's other criteria.
   • CThe requests are appearing because the queue is set to 'Include sub-tasks' and these are sub-tasks.
   • DThe queue's filter criteria are too broad, matching requests that should be in a different queue.
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4. 13application · medium

   An agent, Ben, wants to create a new queue in his service project that shows only requests with a 'High' priority that are in the 'Waiting for Support' status. He is currently in the 'Queues' section. What should Ben do?

   • AUse the 'Requests' section to apply a filter and then save it as a new queue.
   • BGo to the 'Reports' section and generate a report that can be saved as a queue.
   • CNavigate to 'Project settings' and use the 'Request types' section to create a new queue.
   • DClick the 'Create queue' button and configure the filter criteria for priority and status.
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5. 14application · medium

   An agent, Lena, has opened a request from her queue. She needs to add an internal note for her team and then change the request's status to 'In Progress'. Where in the request view can Lena perform both of these actions?

   • AIn the project sidebar, she can use the 'Add Comment' button and the 'Status' field.
   • BIn the 'Reports' section, she can use the 'Add Note' and 'Update Status' options.
   • CIn the navigation bar, she can use the 'Create' button and the 'Status' dropdown.
   • DIn the main content area, she can use the comment box to add an internal note and the status dropdown to change the status.
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6. 15application · medium

   An agent, Tom, is responsible for the 'Onboarding' queue. He wants to see only the requests in this queue that are currently 'Waiting for Support'. The queue currently shows all requests. What is the most efficient way for Tom to narrow down the list?

   • AClick on the 'Waiting for Support' status in the queue's column header to sort the list by status.
   • BNavigate to the 'Reports' section and generate a report for the 'Onboarding' queue filtered by status.
   • CUse the 'Requests' section and apply a filter for the 'Onboarding' queue and 'Waiting for Support' status.
   • DUse the filter options within the 'Onboarding' queue to select only the 'Waiting for Support' status.
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