What happens to the issues that were displayed in a queue when the queue is deleted?

The issues are moved to the trash and can be restored

The issues are automatically reassigned to the project lead

The issues are permanently deleted from the project

The issues remain in the project but are no longer visible in that queue

What is the role of the JQL query when creating a queue?

It defines the workflow steps that issues in the queue must follow

It sets the default sort order for the queue

It determines which agents can view the queue

It specifies which issues will be displayed in the queue

A project administrator wants to ensure that only the 'Tier 1' group can see the 'New Requests' queue, while other agents can still see other queues. What should the administrator do?

Change the project's permission scheme to restrict 'Browse Projects' to 'Tier 1'.

Add a JQL filter to the queue that only shows issues assigned to 'Tier 1'.

Edit the 'New Requests' queue's permissions and set the 'Tier 1' group as the only group with access.

Create a new project for 'Tier 1' and move the queue there.

A new agent asks why the team uses queues instead of just looking at all issues in the project. Which explanation best describes the purpose of queues?

Queues automatically assign issues to the first available agent.

Queues are used to store resolved issues for reporting purposes.

Queues are required to create a new project in Jira Service Management.

Queues provide a filtered, organized view of issues so agents can focus on specific sets of requests.

An agent is creating a new queue and wants to show only issues that are unassigned or assigned to the current user, and that were created within the last 7 days. Which JQL query correctly defines these criteria?

assignee = currentUser() OR assignee = empty AND created >= -7d

assignee = currentUser() OR assignee = empty OR created >= -7d

assignee in (currentUser(), empty) AND created >= -7d

assignee = currentUser() AND assignee = empty AND created >= -7d

Jira Service Management Agent Essentials (ACA-925)

Domain 3Objective 1

Work with Queues ACA-925 Practice Questions (Page 1)

Part of the Queues and SLAs domain, which makes up ~19% of our current practice bank.

27questions here

6free pages

8concepts

Questions 1–5

1foundation · easy
What happens to the issues that were displayed in a queue when the queue is deleted?
Select an answer first
2foundation · easy
What is the role of the JQL query when creating a queue?
Select an answer first
3application · medium
A project administrator wants to ensure that only the 'Tier 1' group can see the 'New Requests' queue, while other agents can still see other queues. What should the administrator do?
Select an answer first
4application · medium
A new agent asks why the team uses queues instead of just looking at all issues in the project. Which explanation best describes the purpose of queues?
Select an answer first
5foundation · medium
An agent is creating a new queue and wants to show only issues that are unassigned or assigned to the current user, and that were created within the last 7 days. Which JQL query correctly defines these criteria?
Select an answer first

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