Which action is part of editing an existing queue's settings?

Deleting issues that are no longer relevant

Changing the queue's name to better reflect its purpose

A service desk manager wants to organize queues so agents can quickly identify which requests need immediate attention. Which approach best follows queue best practices?

Create queues with descriptive names like 'Urgent - High Priority' and 'New Requests - Unassigned'.

Create queues with names like 'Queue 1', 'Queue 2', and 'Queue 3'.

Create one queue that shows all issues in the project, regardless of status or priority.

Name queues after the agents who created them, such as 'John's Queue'.

Jira Service Management Agent Essentials (ACA-925)

Domain 3Objective 1

Work with Queues ACA-925 Practice Questions (Page 6)

Part of the Queues and SLAs domain, which makes up ~19% of our current practice bank.

27questions here

6free pages

8concepts

Questions 26–27

26foundation · easy
Which action is part of editing an existing queue's settings?
Select an answer first
27application · medium
A service desk manager wants to organize queues so agents can quickly identify which requests need immediate attention. Which approach best follows queue best practices?
Select an answer first

Finished these 2 questions?

Review the revealed explanations, or continue through the curriculum.

No more pagesBack to ACA-925

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Atlassian. “ACA-925” is a trademark of its owner, used for identification only.

Work with Queues ACA-925 Practice Questions (Page 6)

Questions 26–27

Which action is part of editing an existing queue's settings?

A service desk manager wants to organize queues so agents can quickly identify which requests need immediate attention. Which approach best follows queue best practices?

Keep studying — Queues and SLAs