Work with Queues ACA-925 Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   When creating a new queue in Jira Service Management, which three components must be specified?

   • AName, JQL query, and column layout
   • BName, icon, and color
   • CJQL query, request type, and SLA goal
   • DName, workflow, and permission scheme
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   An agent manages a queue named 'VIP Requests' that currently shows all issues from the VIP project. The team now wants the queue to show only open VIP issues and to display the 'Request Type' column. What should the agent do?

   • AChange the project filter to 'VIP' and add the 'Request Type' column to the project's default columns.
   • BCreate a new queue with the desired JQL and columns, then delete the old queue.
   • CEdit the queue's JQL to add 'AND status = Open' and add the 'Request Type' column to the queue's columns.
   • DUse the 'Edit' option on the queue to change the queue name to 'Open VIP Requests'.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A project administrator wants to restrict a specific queue so that only the 'L2 Support' group can see it. What should the administrator do?

   • ACreate a new project and move the queue there, then give 'L2 Support' access to that project.
   • BChange the project's default permission scheme to restrict the 'Browse Projects' permission to the 'L2 Support' group.
   • CAdd a JQL condition to the queue that only shows issues assigned to 'L2 Support'.
   • DEdit the queue's permissions and add the 'L2 Support' group as the only group with access.
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A team lead decides to delete a queue that is no longer used. Which statement about the impact of deleting the queue is true?

   • AThe issues that were displayed in the queue are also deleted from the project.
   • BThe queue is removed from the project's queue list, and agents who had it as their default view will see the project's default queue instead.
   • COnly the team lead can see the queue after deletion; other agents still see it.
   • DThe queue can be restored from the recycle bin within 30 days.
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   Which practice helps streamline agent workflows when organizing queues?

   • AGrouping related requests into a single queue based on common criteria
   • BDeleting queues regularly to keep the list short
   • CCreating a separate queue for every possible issue type
   • DUsing complex JQL queries to include as many issues as possible
   Reveal Solution Discussion Select an answer first