Work with Queues ACA-925 Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   Which statement correctly describes how a queue relates to the issues in a Jira Service Management project?

   • AA queue stores issues in a separate database to improve performance
   • BA queue is a dynamic view of issues that match its defined criteria
   • CA queue permanently removes issues from the project when they are no longer needed
   • DA queue creates a separate copy of issues for each agent to work on
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2. 22foundation · easy

   What is a recommended best practice for naming queues?

   • AUse descriptive names that reflect the queue's purpose or content
   • BUse vague names like 'Queue 1' to avoid confusion
   • CUse the same name for multiple queues to simplify navigation
   • DUse only the project name as the queue name
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4. 23application · medium

   A team is discussing how to improve their response time. One agent suggests using queues to help prioritize work. Which statement best explains how queues help with prioritization?

   • AQueues automatically assign high-priority issues to the most experienced agent.
   • BQueues change the priority of issues based on the queue they are in.
   • CQueues send email notifications to customers when their issue is high priority.
   • DQueues can be configured to show only high-priority issues, allowing agents to focus on urgent requests first.
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5. 24foundation · easy

   Why might an agent's view change after a queue is deleted?

   • AThe agent's permissions are revoked
   • BThe agent's assigned issues are removed from the project
   • CThe queue no longer appears in the agent's list of available queues
   • DThe agent loses access to the issues that were in the queue
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6. 25application · medium

   A team lead wants to delete a queue that is no longer needed. Which action should the team lead take to ensure a smooth transition for the team?

   • AExport the queue's issues to a CSV file before deleting.
   • BDelete the queue immediately without informing the team.
   • CMove the issues from the queue to another project before deleting.
   • DInform the team about the deletion and confirm that no agents rely on the queue for their daily work.
   Reveal Solution Discussion Select an answer first