Work with Queues ACA-925 Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   An agent needs to change which issues appear in an existing queue. What should the agent modify?

   • AThe issue's resolution field
   • BThe queue's column layout
   • CThe queue's JQL query
   • DThe project's workflow
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   An agent reports they cannot see a queue that their colleague can see. What is the most likely reason?

   • AThe agent does not have the required project permission
   • BThe agent's browser cache needs clearing
   • CThe queue has been deleted
   • DThe queue's JQL query is invalid
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   An agent wants to see the 'Reporter' and 'Request Type' columns in a queue, but these columns are not currently displayed. What should the agent do?

   • AChange the JQL to include 'Reporter' and 'Request Type' fields.
   • BEdit the queue's columns and add 'Reporter' and 'Request Type' to the column layout.
   • CCreate a new queue with the desired columns and delete the old one.
   • DUse the 'Sort' option to add the columns.
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   In Jira Service Management, what is the primary purpose of a queue?

   • ATo define the workflow steps an issue must follow during its lifecycle
   • BTo store customer contact information for future reference
   • CTo automatically resolve customer requests without agent intervention
   • DTo display a filtered list of issues that helps agents organize and prioritize customer requests
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   What controls which agents can view a specific queue in Jira Service Management?

   • AThe SLA calendar
   • BThe queue's column layout
   • CThe queue's JQL query
   • DThe project's permission scheme
   Reveal Solution Discussion Select an answer first