Apply Atlassian Intelligence to Boost Productivity ACA-925 Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A service desk agent is about to use Atlassian Intelligence to summarize a ticket that contains sensitive customer data. The company has strict data privacy policies. What should the agent consider before using the AI feature?

   • AEnsure the ticket is in a public project so the AI can access it.
   • BVerify that the data handling and privacy settings for Atlassian Intelligence align with company policies.
   • CDelete the sensitive data from the ticket before using AI.
   • DAsk the customer for permission to use AI on their ticket.
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   How can Atlassian Intelligence assist with knowledge base article creation in Jira Service Management?

   • ABy generating draft content based on resolved tickets or existing information
   • BBy deleting outdated articles to keep the knowledge base clean
   • CBy automatically publishing articles without any review
   • DBy translating articles into all supported languages
   Reveal Solution Discussion Select an answer first
4. 13expert · medium

   A service desk agent is searching for information about a known issue. The agent has tried using AI-powered search but is not finding the right knowledge base article. The agent suspects the article exists but is not well-indexed. What should the agent do to improve the search results?

   • AUse a JQL query to search for the article by its ID.
   • BRefine the search query using more specific terms related to the issue.
   • CAsk a colleague to share the article link directly.
   • DCreate a new knowledge base article with the correct information.
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   What does AI-assisted issue summarization do in Jira Service Management?

   • AIt generates a concise overview of an issue and its conversation history
   • BIt automatically closes issues that have not been updated for a long time
   • CIt assigns a priority level to the issue based on sentiment analysis
   • DIt translates the issue description into the customer's preferred language
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   How does AI-powered search in Jira Service Management help agents handle customer requests more efficiently?

   • ABy providing relevant context from past tickets and knowledge articles to speed up understanding
   • BBy blocking access to sensitive information during searches
   • CBy translating the customer's message into multiple languages
   • DBy automatically resolving the request without any agent action
   Reveal Solution Discussion Select an answer first