Apply Atlassian Intelligence to Boost Productivity ACA-925 Practice Questions (Page 5)

Questions 21–25

1. 21expert · medium

   A support agent is using AI-suggested responses for a ticket that involves a complex technical issue. The agent notices that the AI suggestion is partially incorrect. What should the agent do?

   • AEdit the AI-suggested response to correct the inaccuracies before sending it.
   • BSend the AI-suggested response as is, because the AI is usually correct.
   • CUse AI to summarize the ticket instead of responding.
   • DIgnore the AI suggestion and write a completely new response from scratch.
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   How can Atlassian Intelligence be incorporated into automation rules in Jira Service Management?

   • ABy adding AI actions that summarize issues or generate responses within the rule
   • BBy using AI to delete automation rules that are no longer needed
   • CBy replacing all automation rules with AI chatbots
   • DBy using AI to automatically create and execute automation rules without any configuration
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A support agent needs to find a knowledge base article that explains how to configure a specific feature. The agent is not sure of the exact article title. Atlassian Intelligence is enabled. What should the agent do?

   • AUse a JQL query to search for articles with the exact title.
   • BCreate a new ticket asking the internal team for the article link.
   • CUse the AI-powered search to type a natural-language query describing the configuration steps needed.
   • DBrowse through all knowledge base categories manually until the article is found.
   Reveal Solution Discussion Select an answer first
5. 24application · easy

   A support agent is handling a ticket with a long thread of internal comments and customer replies. The agent needs to quickly understand the current status and the next action required. Atlassian Intelligence is available. What should the agent do?

   • AUse the AI summarization feature to get a concise summary of the conversation and identify the next steps.
   • BUse AI to generate a response to the customer without reading the thread.
   • CAsk the customer to repeat their issue in a new comment.
   • DRead every comment in the thread to understand the full context.
   Reveal Solution Discussion Select an answer first
6. 25expert · hard · select all that apply

   A service desk agent is working on a high-priority ticket with a long conversation history. The agent needs to quickly understand the issue and respond to the customer. Atlassian Intelligence is available. Which of the following actions should the agent take? Select all that apply.

   • AUse AI-powered search to find related knowledge articles that might help.
   • BUse AI summarization to get a concise overview of the conversation.
   • CAsk the customer to repeat their issue in a new comment.
   • DRead the entire conversation history from start to finish.
   • EUse AI-suggested responses to draft a reply to the customer.
   Check answers Discussion Select an answer first