A service desk administrator is configuring Atlassian Intelligence for the first time. The administrator wants to ensure that AI features are used responsibly and do not expose sensitive data to unauthorized users. What should the administrator do?

Disable all AI features to avoid any risk.

Only enable AI for administrators, not for agents.

Enable all AI features by default to maximize productivity.

Review and configure the AI governance settings, including data handling and user access controls.

What is the primary purpose of Atlassian Intelligence within Jira Service Management?

To replace the need for human agents by automatically resolving all customer requests

To automatically translate all tickets into the agent's preferred language

To enforce security policies by scanning all customer data for compliance violations

To provide AI-powered assistance that helps agents work more efficiently by summarizing, searching, and drafting content

What is the main benefit of using Atlassian Intelligence for search and discovery in Jira Service Management?

It restricts search results to only the agent's own previously resolved tickets

It automatically creates new knowledge articles from search results

It uses natural language to find relevant tickets, knowledge articles, and information across the instance

It searches only within the current ticket's comments

Why should agents be aware of data privacy considerations when using Atlassian Intelligence?

Because AI features are only available for non-sensitive data

Because AI features may process sensitive information contained in tickets and conversations

Because AI features require agents to manually enter all customer data

Because AI features automatically delete all data after processing

A service desk team has resolved several tickets about a recurring software bug. The team wants to create a knowledge base article to help customers self-serve. Atlassian Intelligence is available. What is the most efficient way to create the article?

Create a new ticket and ask the customer to write the article.

Use Atlassian Intelligence to generate a draft article from the resolved tickets, then review and refine it before publishing.

Use a JQL query to find all related tickets, then export them to a PDF and upload it as the article.

Manually write the article from scratch, copying text from each resolved ticket.

Jira Service Management Agent Essentials (ACA-925)

Domain 5Objective 2

Apply Atlassian Intelligence to Boost Productivity ACA-925 Practice Questions (Page 2)

Part of the Automation and Atlassian Intelligence domain, which makes up ~21% of our current practice bank.

27questions here

6free pages

7concepts

Questions 6–10

6expert · hard
A service desk administrator is configuring Atlassian Intelligence for the first time. The administrator wants to ensure that AI features are used responsibly and do not expose sensitive data to unauthorized users. What should the administrator do?
Select an answer first
7foundation · easy
What is the primary purpose of Atlassian Intelligence within Jira Service Management?
Select an answer first
8foundation · easy
What is the main benefit of using Atlassian Intelligence for search and discovery in Jira Service Management?
Select an answer first
9foundation · easy
Why should agents be aware of data privacy considerations when using Atlassian Intelligence?
Select an answer first
10application · medium
A service desk team has resolved several tickets about a recurring software bug. The team wants to create a knowledge base article to help customers self-serve. Atlassian Intelligence is available. What is the most efficient way to create the article?
Select an answer first

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