Support Customer Self-Service ACA-925 Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   Where does a Jira Service Management agent go to customize the portal's layout and branding?

   • AProject settings > Portal settings.
   • BKnowledge base settings > Article templates.
   • CSystem settings > General configuration.
   • DUser profile > Preferences.
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   What is the effect of setting a customer's permission to 'Can view' on a specific request type in the portal?

   • AThe customer can submit the request type but cannot see it in the portal.
   • BThe customer can edit the request type's fields.
   • CThe customer can view and submit the request type.
   • DThe customer can see the request type but cannot submit it.
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A Jira Service Management project has several request types. The company wants to make only the 'Password Reset' and 'Email Setup' request types available to customers on the portal. Other request types are for internal use only. What should an agent do?

   • ADelete the other request types from the project.
   • BCreate a new portal group for the two request types and add it to the portal.
   • CMove the other request types to a different project.
   • DSet the customer permissions for the other request types to 'Agents only'.
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   In Jira Service Management, which setting controls whether a knowledge base article is visible to customers in the self-service portal?

   • AThe article's 'Priority' field and its 'Labels'.
   • BThe article's 'Publish' status and its 'View' permission.
   • CThe article's 'Author' and 'Created date'.
   • DThe article's 'Category' and 'Linked issues'.
   Reveal Solution Discussion Select an answer first
6. 15application · medium

   A company has multiple Jira Service Management projects, each with its own portal. They want to create a single portal that shows request types from all projects, so customers have one place to submit any request. What should an agent do?

   • AUse the Jira REST API to create a custom portal that aggregates requests.
   • BUse the portal settings to combine multiple projects into one portal.
   • CCreate a new portal group and add all projects to it.
   • DCreate a new project and add request types from all other projects to it, then use that project's portal.
   Reveal Solution Discussion Select an answer first