Which practice best encourages customers to use self-service options in the portal?

Hiding all request types so customers must contact agents directly.

Highlighting popular knowledge base articles and frequently used request types on the portal home page.

Requiring customers to watch a training video before accessing the portal.

Limiting portal access to only a few customers.

Jira Service Management Agent Essentials (ACA-925)

Domain 4Objective 2

Support Customer Self-Service ACA-925 Practice Questions (Page 5)

Part of the Knowledge Base and Self-Service domain, which makes up ~18% of our current practice bank.

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6concepts

Questions 21–21

21foundation · easy
Which practice best encourages customers to use self-service options in the portal?
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Support Customer Self-Service ACA-925 Practice Questions (Page 5)

Questions 21–21

Which practice best encourages customers to use self-service options in the portal?

Keep studying — Knowledge Base and Self-Service