Use Automation to Eliminate Repetitive Tasks ACA-925 Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   An automation rule is set to trigger when a request is created. The rule should send an email to the requester if the request is from a customer, and also create an internal task if the request is urgent. How should you configure this rule?

   • AUse two separate rules: one for the email and one for the task.
   • BUse a single condition: If requester is a customer and priority is urgent then send email and create task.
   • CUse a branch: If requester is a customer then send email; If priority is urgent then create task.
   • DUse a condition: If requester is a customer then send email and create task.
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   Which two ways can you use to create a new automation rule in Jira Service Management?

   • ABy using the REST API or by writing a script
   • BBy importing a rule from another project or by copying an existing rule
   • CBy cloning a workflow or by using a marketplace app
   • DFrom a template or from scratch using the rule builder
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A Jira Service Management project has a rule that was created from a template. The rule is currently disabled. You need to verify it works correctly before enabling it for live use. What is the most efficient way to do this?

   • AUse the 'Run rule' feature to test the rule with sample data, review the audit log, then enable the rule.
   • BEnable the rule and monitor the audit log for a few days to see if it works.
   • CCreate a copy of the rule, enable the copy, and compare audit logs.
   • DEdit the rule to add more conditions, then enable it.
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   An IT team wants an automation rule that sends an email to the requester when a ticket is created, but only if the priority is High. If the priority is not High, the rule should do nothing. Which configuration best achieves this?

   • ATrigger: Request created; Condition: Priority equals High; Action: Send email.
   • BTrigger: Request created; Branch: If priority equals High then send email, else send email to manager.
   • CTrigger: Priority changed; Condition: Priority equals High; Action: Send email.
   • DTrigger: Request created; Action: Send email; Condition: Priority equals High.
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   You want an automation rule to only send a notification when the issue priority is 'High'. Which component should you add to the rule?

   • AA trigger that checks the priority field
   • BA branch that checks the priority field
   • CA condition that checks the priority field
   • DAn action that checks the priority field
   Reveal Solution Discussion Select an answer first