A team has an automation rule that sends a notification to the assignee when a request is created. They now want to also notify the project manager only when the request is urgent. They want to keep this in a single rule to simplify management. What is the best way to modify the existing rule?

Add a branch: If priority is urgent then notify project manager, and keep the existing notification action.

Add a condition: Priority is urgent, and add the notify project manager action.

Create a second rule for the project manager notification.

Replace the existing action with the notify project manager action.

A project admin wants to create a new automation rule that sends a notification to the assignee when a request's due date is changed. They want to start from a template to save time. Which approach is most appropriate?

Copy an existing rule from another project and edit it.

Build the rule from scratch using the rule builder.

Use the audit log to create a rule based on past changes.

Browse the automation templates, select one that matches the goal, and customize it.

A team wants an automation rule that sends a reminder to the assignee when a request has been in 'Waiting for customer' status for more than 3 days. Which trigger and condition should you use?

Trigger: Scheduled; Condition: Status equals Waiting for customer and time in status > 3 days.

Trigger: Status changed; Condition: Status equals Waiting for customer.

Trigger: Request created; Condition: Status equals Waiting for customer.

Trigger: Comment added; Condition: Time in status > 3 days.

A team lead notices that an automation rule is not behaving as expected. They suspect it was recently edited by another agent. What is the best way to investigate what changed and when?

Disable the rule and recreate it from scratch.

Review the rule's audit log to see the edit history and recent executions.

Ask the team in a meeting who edited the rule.

Check the project's activity stream for comments about the rule.

Jira Service Management Agent Essentials (ACA-925)

Domain 5Objective 1

Use Automation to Eliminate Repetitive Tasks ACA-925 Practice Questions (Page 2)

Part of the Automation and Atlassian Intelligence domain, which makes up ~21% of our current practice bank.

23questions here

5free pages

6concepts

Questions 6–10

6foundation · easy
Where can you find a list of all existing automation rules in a Jira Service Management project?
Select an answer first
7expert · hard
A team has an automation rule that sends a notification to the assignee when a request is created. They now want to also notify the project manager only when the request is urgent. They want to keep this in a single rule to simplify management. What is the best way to modify the existing rule?
Select an answer first
8application · medium
A project admin wants to create a new automation rule that sends a notification to the assignee when a request's due date is changed. They want to start from a template to save time. Which approach is most appropriate?
Select an answer first
9application · medium
A team wants an automation rule that sends a reminder to the assignee when a request has been in 'Waiting for customer' status for more than 3 days. Which trigger and condition should you use?
Select an answer first
10application · medium
A team lead notices that an automation rule is not behaving as expected. They suspect it was recently edited by another agent. What is the best way to investigate what changed and when?
Select an answer first

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