A team wants to collaborate on a ticket without notifying the customer. They also want to ensure that only agents with a specific role can see these internal discussions. What should the team do?

Use internal notes and restrict the 'View Internal Notes' permission to the specific role

Mention the agents in a public comment and ask them to ignore it

Use public comments and then delete them before sending to customer

Create a separate project for internal discussions

Jira Service Management Agent Essentials (ACA-925)

Domain 1Objective 2

Manage Agent Settings and Access ACA-925 Practice Questions (Page 7)

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Questions 31–31

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A team wants to collaborate on a ticket without notifying the customer. They also want to ensure that only agents with a specific role can see these internal discussions. What should the team do?
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Manage Agent Settings and Access ACA-925 Practice Questions (Page 7)

Questions 31–31

A team wants to collaborate on a ticket without notifying the customer. They also want to ensure that only agents with a specific role can see these internal discussions. What should the team do?

Keep studying — Navigation, Settings and Access