Manage Tickets ACA-925 Practice Questions (Page 7)

Questions 31–31

1. 31application · medium

   A ticket has been in 'Waiting for Customer' status for two weeks. The customer has not responded to multiple requests for information. What is the best action to take?

   • AKeep the ticket in 'Waiting for Customer' indefinitely until the customer responds.
   • BClose the ticket as 'Done' because the customer is not responding.
   • CResolve the ticket as 'Cannot Reproduce' and add an internal note explaining the lack of response.
   • DChange the status to 'In Progress' and attempt to resolve the issue without the customer's input.
   Reveal Solution Discussion Select an answer first