You can see it againUnder pressure people bring back shapes and positions long after the wording has gone.
Picture superiority · Shepard 1967, Standing 1973
SALESFORCESalesforce Certified Experience Cloud Consultant
The Salesforce Certified Experience Cloud Consultant certification validates your ability to design, build, and implement Experience Cloud (formerly Community Cloud) solutions that connect customers, partners, and employees. It is for consultants and architects who translate business requirements into secure, scalable digital experiences on the Salesforce platform. Earning this credential demonstrates your expertise in delivering engaging, personalized portals that drive business outcomes.
Exam formatMultiple choice, multiple select, and scenario-based questions
DeliveryWebassessor
Free questions732
Content last reviewed 30 July 2026 · Up to date
The certification
What Salesforce Certified Experience Cloud Consultant proves, and what it asks of you
What this certification covers, who it is written for, and what the exam itself looks like on the day.
7domains
34objectives
221concepts
US $200exam fee
What it is
What this certification is
What it validates, who it is written for, and the experience it assumes.
About this certification
The Salesforce Certified Experience Cloud Consultant certification is designed for professionals who have hands-on experience implementing Experience Cloud solutions. It validates your skills in designing and building digital experiences that meet business needs, from initial requirements gathering to deployment and ongoing optimization. This certification covers key areas such as experience design, setup, and administration, as well as the use of templates, components, and personalization to create engaging user experiences.
Earning this credential demonstrates your ability to architect Experience Cloud solutions that are secure, scalable, and aligned with business goals. It is ideal for consultants who work with stakeholders to define requirements, configure the platform, and deliver solutions that enhance customer, partner, and employee engagement. The certification is globally recognized and signals your expertise in one of the most in-demand areas of the Salesforce ecosystem.
Who it’s for
This certification is for Salesforce consultants and architects who design and implement Experience Cloud solutions. It is also relevant for administrators and developers who want to deepen their expertise in building digital experiences on the Salesforce platform. You are comfortable working with stakeholders to gather requirements, designing solutions that balance user needs with technical constraints, and configuring Experience Cloud to deliver secure, personalized portals. You have practical experience with Experience Cloud templates, components, and personalization, and you understand how to integrate Experience Cloud with other Salesforce clouds and external systems.
Recommended experience
Salesforce recommends that candidates have at least one to two years of hands-on experience implementing Experience Cloud solutions, including experience with setup, administration, and design. Designing and building Experience Cloud sites using templates and components; Configuring Experience Cloud settings, including navigation, branding, and security; Implementing personalization and audience targeting to deliver relevant content; Integrating Experience Cloud with other Salesforce clouds and external systems; Managing Experience Cloud users, permissions, and access controls
The syllabus
What you’ll learn
Every domain and objective Salesforce measures, with the weight they carry on the exam.
The official Salesforce exam outline · checked 30 July 2026 · See the source
IMPLEMENTATION
- Given a scenario including Community member Persona information, recommend the appropriate License Type to meet the requirement.
- Evaluate the infrastructure of a Community.
- Describe capabilities of different deployment types.
- Determine the mobility requirements for a Community.
- Evaluate integration strategies for a given use case.
- Outline the considerations required for a successful Community rollout.
- Given a scenario, determine which limits will influence a Community (e.g., Community user limits).
- Explain how to set up a custom domain for a Community.
SHARING AND SECURITY
- Determine security requirements given a scenario that includes collaboration, business process, and/or document requirements.
- Determine the appropriate security model for a given use case (e.g., Sharing & Users, Person Accounts, Profiles, Objects).
- Determine the steps to build a public Community.
- Given a scenario, determine the steps to provision Community users.
COMMUNITY SETUP
- Determine steps to configure and set up topics, and map to associated knowledge articles.
- Identify the Community user login requirements.
- Determine how to set up email for Community users.
- Explain the multilingual capabilities in Communities.
- Identify when to integrate Salesforce products into a Community.
COMMUNITY BUILDER
- Determine how to customize a Community to match a company’s branding using Community Builder.
- Determine how to customize navigation to given requirements in a template-based Community.
- Determine the steps to create and configure Lightning pages.
- Explain how to configure template components to given requirements.
- Determine the steps to install and set up Lightning components.
- Determine how to optimize Community performance.
COMMUNITY MANAGEMENT
- Identify how to grant users access to the Community.
- Determine the steps to set up Community dashboards and insights.
- Explain Community moderation features.
- Given a scenario, determine the steps to create recommendations in a Community.
- Given a scenario, determine the steps to set up reputation levels in a Community.
CONTENT
- Explain the capabilities of CMS Connect.
- Identify the methods to personalize content for users.
- Explain the capabilities of Chatter Questions and Chatter Groups.
- Describe the capabilities of Communities Search.
- Describe the process for translating a Community.
TEMPLATES & USE CASES
- Explain the capabilities and use of Lightning templates and Lightning Bolt.
On the day
The exam itself
Everything Salesforce publishes about sitting it, and nothing we inferred.
Prerequisites
No mandatory prerequisites — this certification has no required predecessor exam or credential.
CertificationSalesforce Certified Experience Cloud Consultant
Exam formatMultiple choice, multiple select, and scenario-based questions
DeliveryWebassessor
LanguagesEnglish
PricingUS $200
After you pass
Where this credential goes next
The path Salesforce lays out, how the credential is kept, and where to book.
Step-by-step path to Salesforce Certified Experience Cloud Consultant
Credential earnedSalesforce Certified Experience Cloud Consultant Certification Renewal and maintenance
Salesforce certifications are maintained through free annual maintenance modules. You must complete the maintenance modules for your certification each year to keep it active. Stay current with the latest technologies and maintain your certification.
Learn more about renewal requirements Lifecycle status
This certification is currently active and available. Salesforce maintains this certification to validate current skills and industry relevance.
Exam status: ActiveMaintained by Salesforce
Exam registration
Register for the exam through Webassessor, Salesforce’s authorized testing partner.
Schedule your examVisit the official Salesforce certification page for exam policies and requirements.
View the official pageYour coach
And when you are serious, your coach Pip takes over
Your coach in the app reads what you have answered with the book closed and tells you one thing to do tonight. It will not count an answer you gave with the page open, and it will tell you when you are not ready.
See how the coach worksBefore you book
Questions people ask
How does the Experience Cloud Consultant certification relate to the retired Community Cloud Consultant certification?
The Experience Cloud Consultant certification replaced the Community Cloud Consultant certification. If you hold the Community Cloud Consultant credential, it remains valid, but you may need to complete maintenance modules to stay current.
Do I need to earn a lower-level Salesforce certification before taking the Experience Cloud Consultant exam?
No, there is no mandatory prerequisite certification. However, Salesforce recommends hands-on experience with Experience Cloud before attempting the exam.
Is there a hands-on lab or performance-based component in the Experience Cloud Consultant exam?
The exam is primarily multiple-choice and scenario-based. There is no separate hands-on lab component, but the scenario questions test your practical knowledge of Experience Cloud.
What is the retake policy if I fail the Experience Cloud Consultant exam?
You must wait at least 14 days before retaking the exam after a failed attempt. There is no limit on the number of attempts, but each attempt requires a new exam fee.
What job roles does the Experience Cloud Consultant certification map to?
This certification is designed for Salesforce consultants, solution architects, and implementation specialists who focus on Experience Cloud projects.
Can I recertify by passing a different Salesforce exam?
No, the Experience Cloud Consultant certification requires completing the annual maintenance modules. Passing a higher-level exam does not automatically renew this credential.
Are there any regional restrictions for taking the Experience Cloud Consultant exam?
The exam is available globally through Webassessor, both online and at test centers. Availability may vary by region, so check the Webassessor site for locations near you.
Information freshness · Content last reviewed on 2026-07-30 Up to date
Practice free questions 732 questions, free, no account needed.
The curriculum
The whole exam, mapped and written
Every domain, every objective, and every concept Salesforce measures — each one written out.
7domains
34objectives
221concepts
164free pages
The domains, and what sits inside them
Every objective below is a page you can open and practise now, without an account.
The official Salesforce exam outline · checked 30 July 2026 · See the source
1IMPLEMENTATION196 questions
Given a scenario including Community member Persona information, recommend the appropriate License Type to meet the requirement.5 concepts · 3 pagesOpen →Evaluate the infrastructure of a Community.6 concepts · 4 pagesOpen →Describe capabilities of different deployment types.4 concepts · 3 pagesOpen →Determine the mobility requirements for a Community.6 concepts · 6 pagesOpen →Evaluate integration strategies for a given use case.8 concepts · 7 pagesOpen →Outline the considerations required for a successful Community rollout.8 concepts · 8 pagesOpen →Given a scenario, determine which limits will influence a Community (e.g., Community user limits).10 concepts · 6 pagesOpen →Explain how to set up a custom domain for a Community.7 concepts · 6 pagesOpen →
2SHARING AND SECURITY64 questions
Determine security requirements given a scenario that includes collaboration, business process, and/or document requirements.4 concepts · 4 pagesOpen →Determine the appropriate security model for a given use case (e.g., Sharing & Users, Person Accounts, Profiles, Objects).4 concepts · 2 pagesOpen →Determine the steps to build a public Community.7 concepts · 4 pagesOpen →Given a scenario, determine the steps to provision Community users.9 concepts · 4 pagesOpen →
3COMMUNITY SETUP96 questions
Determine steps to configure and set up topics, and map to associated knowledge articles.4 concepts · 3 pagesOpen →Identify the Community user login requirements.8 concepts · 6 pagesOpen →Determine how to set up email for Community users.6 concepts · 5 pagesOpen →Explain the multilingual capabilities in Communities.7 concepts · 2 pagesOpen →Identify when to integrate Salesforce products into a Community.9 concepts · 6 pagesOpen →
4COMMUNITY BUILDER121 questions
Determine how to customize a Community to match a company’s branding using Community Builder.8 concepts · 7 pagesOpen →Determine how to customize navigation to given requirements in a template-based Community.7 concepts · 4 pagesOpen →Determine the steps to create and configure Lightning pages.5 concepts · 4 pagesOpen →Explain how to configure template components to given requirements.6 concepts · 3 pagesOpen →Determine the steps to install and set up Lightning components.2 concepts · 3 pagesOpen →Determine how to optimize Community performance.10 concepts · 6 pagesOpen →
5COMMUNITY MANAGEMENT96 questions
Identify how to grant users access to the Community.8 concepts · 5 pagesOpen →Determine the steps to set up Community dashboards and insights.5 concepts · 4 pagesOpen →Explain Community moderation features.5 concepts · 4 pagesOpen →Given a scenario, determine the steps to create recommendations in a Community.5 concepts · 5 pagesOpen →Given a scenario, determine the steps to set up reputation levels in a Community.5 concepts · 5 pagesOpen →
6CONTENT135 questions
Explain the capabilities of CMS Connect.6 concepts · 6 pagesOpen →Identify the methods to personalize content for users.7 concepts · 5 pagesOpen →Explain the capabilities of Chatter Questions and Chatter Groups.9 concepts · 7 pagesOpen →Describe the capabilities of Communities Search.7 concepts · 7 pagesOpen →Describe the process for translating a Community.7 concepts · 5 pagesOpen →
7TEMPLATES & USE CASES24 questions
Not a table of contents
Every line on this map already opens
In front of every objective the practice pages are already there, free and without an account. This is one objective, opened.
Given a scenario including Community member Persona information, recommend the appropriate License Type to meet the requirement.3 pagesOpen →
Free in front of it
15 questions on this objective, five to a page. Every range above is a real page, open now, with no account.
Reading the map is not the same as knowing the ground
The curriculum tells you what is on the exam. Proving you know it is a different job — and it is the one the closed-book run does.
Free questions
732 questions. No account, no card.
The whole bank is open. 5 questions to a page, every answer explained, and a discussion thread on each one.
732questions
164pages
34objectives
Freealways
Start anywhereGiven a scenario including Community member Persona information, recommend the appropriate License Type to meet the requirement. 15 questions · 3 pages
Browse by domain
Every objective, and every page range, is a link — so you can pick up exactly where you left off.
1IMPLEMENTATION196 questions
2SHARING AND SECURITY64 questions
3COMMUNITY SETUP96 questions
4COMMUNITY BUILDER121 questions
5COMMUNITY MANAGEMENT96 questions
6CONTENT135 questions
7TEMPLATES & USE CASES24 questions
What a practice page gives you
1Five to a page
Short enough to finish, long enough to matter.
2Every answer explained
Not only which one is right — why the others are wrong.
3A discussion on each
Ask, answer, and vote. Every question has its own thread.
A question, and the idea behind it
Every question comes from a concept
These are not trivia. Each one is written against a concept in the book, so when you get one wrong there is somewhere to go and find out why.
The visual book
See it once. Carry it into the exam.
The pages shown here come from our AI-900 book — an example of how each concept is written in plain language and, where the idea needs one, drawn as a full page you can take in at a glance.
221concepts
732free questions
Why a picture, and not another paragraph
Three reasons, and each one is a real finding rather than a slogan.
You can see it againThe whole idea at onceWhere it starts, what happens in the middle, what comes out, and the mistake to avoid.
Multimedia principle · MayerThe look-alikes sit togetherThe pairs the exam tests are drawn side by side, so the difference is seen, not told.
Dual coding · PaivioWhat one page is made of
You are never asked to read a poster here — only to see how one is built. After that, every other page is legible at a glance.
1A numbered strip on top
The idea as a sequence, followed with a finger before a word is read.
2Panels for the parts
What it is, how the machine learns it, when it is the right tool.
3The trap, framed
The distinction the exam tests, given its own box instead of buried in prose.
4One line at the bottom
The sentence to carry into the exam room.
Open book, on purpose
Answer it with the picture beside you
This is the part that teaches. The illustration and the written explanation stay where they are while you work, so a scenario stops being a memory test and becomes something you can simply look at.
It teaches · it does not count
A smartphone uses AI to unlock when the owner looks at the camera. Which AI capability is being used?
AImage classification
BFacial recognition
COptical character recognition
DObject detection
Look at the five steps. Detect finds a face, align straightens it, encode turns it into numbers, search compares it with a stored face, and decide answers one question: is this the same person? Classification would only say “a face”. Detection would only draw a box. Neither decides whose.
Then the page shuts, and it starts counting
The same questions come back with the book closed — that run is the one that counts. After it, your coach picks one thing for tonight, sized to the time you have, and brings pages back before you lose them.
Testing effect · Roediger & Karpicke 2006 · spacing effect · Cepeda et al. 2006
Official resources
Straight from Salesforce
Where the exam is defined, scheduled and scored.
1official link
221concepts mapped
The source
Salesforce’s own pages
We link to them rather than repeat them, so nothing here goes stale behind them.
Checked against the source
Every objective on the official Salesforce outline already has questions here
We build from the official skills outline, not from a summary of it — 34 objectives, 221 concepts written under them, and free questions against every one. When Salesforce changes the outline, this page changes with it.
34objectives on the outline→221concepts written→732free questions
An official page tells you what will be asked. It cannot tell you what you will get right.
That is the only question worth answering the night before, and no link answers it. You answer it by taking the questions with the book closed, and seeing what comes back.