A software company wants to create a community where customers can access a knowledge base, submit bugs, and vote on feature requests. The company uses Service Cloud and Sales Cloud. Which integration provides the best value for this scenario?

Use Commerce Cloud to handle bug submissions and feature voting.

Use Marketing Cloud to manage the knowledge base and bug submissions.

Integrate Sales Cloud for knowledge articles and feature requests.

Integrate Service Cloud for knowledge articles and cases, and use a custom object for feature requests.

A company runs a customer community where users submit service requests. When a request is submitted, the company wants to automatically create a Case, assign it to the appropriate queue based on the product line, and send a confirmation email to the user. Which integration approach should the consultant recommend?

Use an Apex trigger on the Case object to assign the queue and send the email after creation.

Create a Screen Flow in the community that creates the Case, assigns the queue, and sends the email.

Configure a Process Builder to create the Case and send the email, but assign the queue manually.

Use an external orchestration tool to create the Case via API and send the email.

A company has a partner community where partners submit a form to request a new product demo. The company wants to automatically create a Lead, notify the sales team, and create a task for follow-up. Which automation approach is most efficient and maintainable?

Use an Apex trigger on the Lead object to send the email and create the task.

Use a Process Builder to create the Lead and a separate workflow rule for the email.

Use a Flow triggered by the form submission to create the Lead, send an email alert, and create a task.

Use an external webhook service to create the Lead via API and send notifications.

What is the primary purpose of sharing rules in a Community context?

To define the Community's branding and theme.

To restrict access to records for all users.

To grant additional access to records for specific users or groups beyond the org-wide defaults.

To automate record creation in Communities.

An organization wants to provide a self-service portal where customers can submit cases and access knowledge articles. Which Community type and Salesforce product combination is most appropriate?

Customer Community with Service Cloud

Employee Community with Service Cloud

Partner Community with Sales Cloud

Customer Community with Marketing Cloud

SalesforceCertified Experience Cloud Consultant

Domain 3Objective 5

Identify When to Integrate Salesforce Products into a Community. EXPERIENCE-CLOUD-CONSULTANT Practice Questions (Page 4)

Part of the COMMUNITY SETUP domain, which accounts for 22% of the EXPERIENCE-CLOUD-CONSULTANT exam.

26questions here

6free pages

9concepts

22%of the exam

Questions 16–20

16application · medium
A software company wants to create a community where customers can access a knowledge base, submit bugs, and vote on feature requests. The company uses Service Cloud and Sales Cloud. Which integration provides the best value for this scenario?
Select an answer first
17application · medium
A company runs a customer community where users submit service requests. When a request is submitted, the company wants to automatically create a Case, assign it to the appropriate queue based on the product line, and send a confirmation email to the user. Which integration approach should the consultant recommend?
Select an answer first
18application · medium
A company has a partner community where partners submit a form to request a new product demo. The company wants to automatically create a Lead, notify the sales team, and create a task for follow-up. Which automation approach is most efficient and maintainable?
Select an answer first
19foundation · easy
What is the primary purpose of sharing rules in a Community context?
Select an answer first
20foundation · easy
An organization wants to provide a self-service portal where customers can submit cases and access knowledge articles. Which Community type and Salesforce product combination is most appropriate?
Select an answer first

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