Identify When to Integrate Salesforce Products into a Community. EXPERIENCE-CLOUD-CONSULTANT Practice Questions (Page 6)

Questions 26–26

1. 26application · medium

   A retail company wants to build a customer community where customers can track orders, initiate returns, and view loyalty points. The company already uses Commerce Cloud for its storefront and Service Cloud for support. Which integration approach best meets these needs?

   • ABuild a custom object in the community to store all order and loyalty data, ignoring Commerce Cloud.
   • BUse Marketing Cloud to display order status and loyalty points.
   • CUse Sales Cloud to track orders and loyalty points in the community.
   • DIntegrate Commerce Cloud order data with the community and use Service Cloud for return cases.
   Reveal Solution Discussion Select an answer first