Identify When to Integrate Salesforce Products into a Community. EXPERIENCE-CLOUD-CONSULTANT Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   A Community allows partners to log in using their corporate credentials. Which integration pattern is being used?

   • AExternal services via REST API
   • BUser authentication via Single Sign-On (SSO)
   • CData sharing via sharing sets
   • DProcess automation via Apex triggers
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   Which Salesforce automation tool is commonly used to create a guided flow that helps Community users submit a case step-by-step?

   • AWorkflow rules
   • BProcess Builder
   • CApex triggers
   • DFlow
   Reveal Solution Discussion Select an answer first
4. 23foundation · easy

   A company wants to reduce support call volume by allowing customers to find answers and track their own cases online. Which business scenario is best addressed by integrating Salesforce products into a Community?

   • APartner deal registration
   • BCustomer self-service
   • CEmployee onboarding
   • DMarketing campaign tracking
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   A company wants to deliver personalized email campaigns and customer journeys to Community members. Which Salesforce product is most relevant for this integration?

   • AMarketing Cloud
   • BService Cloud
   • CCommerce Cloud
   • DSales Cloud
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   A manufacturer wants to launch a partner community where its authorized dealers can submit warranty claims, check claim status, and access approved marketing collateral. The company already uses Sales Cloud for opportunity management and Service Cloud for case handling. Which Salesforce product integration should the consultant recommend as the primary approach?

   • AImplement Marketing Cloud to handle warranty claims and distribute collateral through email journeys.
   • BUse Sales Cloud alone to track claims as opportunities and share collateral via the community.
   • CUse Service Cloud as the backend for warranty claim cases, with Sales Cloud data shared to the community for dealer account context.
   • DBuild the community on Commerce Cloud to manage warranty claims and collateral downloads.
   Reveal Solution Discussion Select an answer first