Determine the Mobility Requirements for a Community. EXPERIENCE-CLOUD-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   A community's business objective is to reduce support call volume by enabling self-service on mobile. Which mobility requirement best aligns with this objective?

   • AProviding easy access to knowledge articles and case submission on mobile
   • BRequiring users to call support for password resets
   • CAdding a chat bot that requires desktop access only
   • DHiding the knowledge base from mobile users
   Reveal Solution Discussion Select an answer first
2. 7expert · hard

   A non-profit organization is creating a community for its volunteers. Volunteers use the community to sign up for shifts, view training materials, and communicate with coordinators. The organization has a small IT team and limited resources. The consultant must ensure the community is usable on mobile devices. What is the most efficient approach?

   • ARecommend that volunteers use desktop computers for all community activities.
   • BBuild a custom responsive theme from scratch to ensure a unique mobile experience.
   • CCreate a separate mobile app for volunteers to use.
   • DUse Salesforce's built-in responsive templates and test the community on a few common mobile devices.
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A non-profit organization's community includes a custom Lightning Web Component (LWC) that displays a donation form with multiple fields. The community is accessed by donors on both desktop and mobile devices. The consultant notices that the component renders poorly on mobile, with fields overlapping and text being cut off. What should the consultant recommend?

   • AReplace the LWC with a standard Salesforce page layout.
   • BDisable the donation form on mobile devices to prevent errors.
   • CAdvise donors to use the community on a desktop computer for the best experience.
   • DRedesign the LWC to use a responsive layout that stacks fields vertically on smaller screens.
   Reveal Solution Discussion Select an answer first
5. 9expert · hard

   A technology company is creating a community for its developers. Developers use the community to access documentation, ask questions in forums, and report bugs. The company wants to ensure that the community is accessible on mobile devices, but the developers primarily use desktop computers. The budget is tight, and the company wants to minimize development effort. What should the consultant recommend?

   • ADisable mobile access to the community to focus on the desktop experience.
   • BCreate a separate mobile version of the community with limited features.
   • CBuild a custom mobile app to provide the best experience for developers.
   • DConfirm that the community's standard responsive templates work on mobile, and only customize if a specific feature is broken.
   Reveal Solution Discussion Select an answer first
6. 10expert · hard

   A healthcare organization is launching a patient community. Patients use the community to view test results, message providers, and schedule appointments. The organization's business goal is to improve patient engagement. The consultant discovers that the community's current design uses a hamburger menu that hides key navigation items, and patients have complained about difficulty finding the messaging feature. What should the consultant recommend?

   • ARedesign the mobile navigation to use a bottom tab bar with the most frequent actions, including messaging, always visible.
   • BMove the messaging feature to the desktop version only to simplify the mobile interface.
   • CAdd more items to the hamburger menu to make it more comprehensive.
   • DKeep the hamburger menu but add a tutorial for patients on how to use it.
   Reveal Solution Discussion Select an answer first