Outline the Considerations Required for a Successful Community Rollout. EXPERIENCE-CLOUD-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A company is rolling out a customer community to replace a legacy support portal. Users are accustomed to the old system and are hesitant to change. The consultant must minimize resistance. Which change management strategy should be prioritized?

   • AProvide clear communication about the benefits of the new community and offer training sessions before and after launch.
   • BKeep the legacy portal active indefinitely to give users time to switch voluntarily.
   • CFocus only on technical migration and ignore user feedback.
   • DOffer a one-time incentive for users who log in during the first week.
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2. 7application · medium

   A company is preparing to launch a community. The testing team has completed functional testing, but the consultant wants to ensure the community performs well under expected user load. What should the consultant recommend?

   • ARely on the functional testing results, as they cover all aspects.
   • BIncrease the server capacity before testing to ensure performance.
   • CConduct performance and load testing to simulate expected user traffic and identify bottlenecks.
   • DSkip performance testing and address issues after launch if they occur.
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4. 8expert · hard

   A company is launching a community with a tight deadline. The testing phase has revealed a critical bug that affects a core feature, but the bug is not fully resolved. The project sponsor wants to launch on time to meet a contractual obligation. The consultant must balance the need to launch on time with the risk of a buggy release. What is the best approach?

   • ALaunch on time but with a mitigation plan, such as a workaround and a dedicated support team to handle issues.
   • BLaunch on time and do not inform users of the bug.
   • CDelay the launch until the bug is fully resolved, regardless of the contractual obligation.
   • DCancel the community launch entirely.
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5. 9foundation · easy

   Which key phase typically follows the planning phase in a Community rollout?

   • ADesign and build
   • BUser deactivation
   • CPost-launch support
   • DData migration
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6. 10application · medium

   A company is migrating customer data from a legacy CRM to a new Salesforce Community Cloud. The data includes accounts, contacts, and case history. The project manager wants to ensure data integrity during migration. What is the most important consideration?

   • APerform a data mapping exercise and run a test migration in a sandbox before the actual migration.
   • BSkip data cleansing because it is not relevant to the community.
   • CMigrate all data in a single batch to minimize downtime.
   • DUse only manual data entry to avoid technical issues.
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