Outline the Considerations Required for a Successful Community Rollout. EXPERIENCE-CLOUD-CONSULTANT Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A company is rolling out a community for its customers. The marketing team wants to announce the launch publicly, but the support team is concerned about being overwhelmed with questions. The consultant must develop a communication plan that balances these needs. What should the consultant recommend?

   • ACoordinate the public announcement with internal readiness, including a support plan and FAQs for the support team.
   • BDelay the public announcement indefinitely until the support team is fully ready.
   • CLet marketing announce immediately, and the support team will handle it.
   • DAnnounce the community only to a small group of customers to avoid overwhelming support.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A company is planning the go-live of its new customer community. The team has completed testing and is ready to launch. The consultant needs to define the go-live and post-launch support plan. What should be included?

   • AA detailed go-live checklist, a support team on standby, and a process for monitoring and addressing issues post-launch.
   • BA single point of contact for all issues, with no formal monitoring.
   • CA focus only on the launch day, with no post-launch support.
   • DA plan to disable the community if any issue occurs during the first week.
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A company is rolling out a community for its partners. The partner managers are concerned that the community will replace their personal relationships with partners. The consultant needs to address this concern to secure buy-in. What is the best approach?

   • AReassure them that the community will be optional and they can continue using email.
   • BExclude partner managers from the rollout to avoid conflict.
   • CTell them that the community is a priority and their concerns are not valid.
   • DInvolve partner managers in the rollout planning and communicate how the community will enhance, not replace, their relationships.
   Reveal Solution Discussion Select an answer first
5. 24application · medium

   A company is launching a community for its resellers. The resellers have different levels of experience with online portals. The consultant must design a training and enablement program. What is the most effective approach?

   • AOffer training only to resellers who request it.
   • BFocus training only on the most advanced features to impress resellers.
   • CProvide a single comprehensive training manual for all resellers.
   • DCreate a tiered training program with basic and advanced tracks, and offer it through live webinars and recorded sessions.
   Reveal Solution Discussion Select an answer first
6. 25foundation · easy

   Which activity is typically performed during the planning phase of a Community rollout?

   • ATraining all community managers on advanced reporting
   • BDeactivating the community for all external users
   • CReviewing login history for existing internal users
   • DDefining the community's goals, audience, and success metrics
   Reveal Solution Discussion Select an answer first