4.6.2 Describe the Key Relationships Between the ‘issues’ Practice and the Principles (10.7, Tab 10.3) PRINCE2-FOUNDATION-VERSION-7 Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   How does the issues practice relate to the manage by exception principle?

   • ABy requiring all issues to be escalated to the project board
   • BBy using tolerances to escalate issues that exceed delegated authority
   • CBy ensuring that the project board is not involved in issue management
   • DBy preventing the project manager from making any decisions on issues
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2. 7application · medium

   A project is in its initiation stage. The project manager is defining how issues will be managed. According to the defined roles and responsibilities principle, what should be documented in the project management team structure?

   • AThe list of potential issues that might arise during the project.
   • BThe project's tolerance levels for time and cost.
   • CThe roles and responsibilities for issue management, including who can escalate issues.
   • DThe procedures for resolving issues, including escalation paths.
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4. 8application · medium

   During a software development project, a team member discovers that a third-party library has a critical bug that causes data corruption. The issue is resolved by replacing the library with an alternative. The project manager wants to ensure the organization benefits from this experience. Which action best aligns with the learn from experience principle through the issues practice?

   • AInform only the team member who found the bug about the resolution to avoid unnecessary documentation.
   • BAssign the issue to the project assurance role to document the resolution in the project plan.
   • CDelete the issue record once the replacement library is implemented to avoid confusion.
   • DRecord the issue and its resolution in the lessons log for review at the end of the stage.
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5. 9foundation · easy

   In the context of the issues practice, when should an issue be escalated to the project board?

   • AWhen the issue is a change request
   • BWhen the issue is recorded in the issue register
   • CWhen the issue cannot be resolved within the project manager's delegated tolerances
   • DWhen the issue is raised by a team member
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6. 10expert · hard

   A project has experienced a recurring issue with a specific software component. The issue has been resolved twice, but it keeps reappearing. The project manager wants to apply the learn from experience principle to prevent recurrence. What is the most effective approach?

   • AAdd a new workaround to the issue register and continue with the project.
   • BReplace the software component with a different one to avoid the issue entirely.
   • CAnalyze the root cause of the issue and document the lessons in the lessons log for future stages.
   • DEscalate the issue to the project board for a decision on the component's future.
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