4.4.4 Define Key Concepts Related to the ‘quality’ Practice PRINCE2-FOUNDATION-VERSION-7 Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A project is developing a new customer relationship management (CRM) system. The user quality expectations include 'quick access to customer data'. The acceptance criteria state that 'customer records must be retrievable within 2 seconds'. What is the most appropriate way to document the quality specification for this requirement?

   • AA list of all the fields that should appear on the customer data screen.
   • BA user manual that explains how to access customer data quickly.
   • CA statement that the system must be 'fast' when accessing customer data.
   • DA technical requirement that the database query for customer records must execute in under 1.5 seconds on the production hardware.
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2. 2foundation · easy

   Which statement best describes the relationship between quality specifications and acceptance criteria in PRINCE2?

   • AQuality specifications are derived from acceptance criteria and user quality expectations
   • BQuality specifications are used to define user quality expectations
   • CQuality specifications and acceptance criteria are the same thing
   • DAcceptance criteria are derived from quality specifications
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4. 3foundation · easy

   What is the primary purpose of requirements in the PRINCE2 quality practice?

   • ATo define the project's budget and schedule
   • BTo identify the risks associated with the project
   • CTo list the activities required to produce each product
   • DTo capture the needs and expectations of stakeholders for the project's products
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5. 4expert · hard

   A project is developing a new customer service chatbot. The user quality expectations include 'the chatbot must be helpful' and 'the chatbot must be available 24/7'. The project manager is defining the acceptance criteria. Which set of acceptance criteria is most appropriate?

   • AThe chatbot must be helpful and available 24/7.
   • BThe chatbot must pass a user satisfaction survey and have a backup server.
   • CThe chatbot must resolve 80% of customer queries without human intervention, and the chatbot must be available 99.9% of the time.
   • DThe chatbot must be developed using natural language processing and hosted on a cloud platform.
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6. 5expert · hard

   A project is developing a new claims processing system for an insurance company. The user quality expectations include 'fast processing' and 'accurate calculations'. The project manager is defining the acceptance criteria. The business analyst suggests a single acceptance criterion: 'The system must process a claim in under 10 minutes with 100% accuracy.' The project manager rejects this criterion. What is the most likely reason?

   • AThe criterion does not include a cost estimate for testing.
   • BThe criterion is too ambitious and unrealistic for the project team.
   • CThe criterion combines two separate quality expectations into one, making it difficult to measure and test each independently.
   • DThe criterion is too vague and does not specify the test environment.
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