4.1.4 Define Key Concepts Related to the ‘business Case’ Practice: (5.1) PRINCE2-FOUNDATION-VERSION-7 Practice Questions (Page 4)

Questions 16–19

1. 16foundation · easy

   A company's strategic goal is to become the market leader in customer service. A project is initiated to achieve this goal by implementing a new customer feedback system. In PRINCE2, what is the business objective of this project?

   • ATo become the market leader in customer service
   • BTo have customers provide feedback through the new system
   • CTo increase customer satisfaction scores by 10%
   • DTo implement a new customer feedback system
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2. 17application · medium

   A construction company is building a new office tower. The project will deliver the completed building, including interior fit-out and landscaping. After the building is occupied, the company expects that employee productivity will increase by 15% due to the improved working environment. In the business case, which of the following is an output of this project?

   • AThe increase in employee productivity
   • BThe company's goal to improve employee satisfaction
   • CThe change in the working environment for employees
   • DThe completed office tower and landscaping
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4. 18expert · hard

   A healthcare provider is implementing a new patient portal. The project will deliver the portal software, integrate it with the EHR system, and train patients to use it. After the portal is live, patients will use it to book appointments and view test results. The provider expects a 25% reduction in phone call volume, but also anticipates that some elderly patients will struggle with the new system, leading to a 10% increase in support requests from that group. In the business case, how should the 10% increase in support requests be classified?

   • AAs a benefit, because it is a result of the project's outputs
   • BAs a dis-benefit, because it is a measurable negative consequence perceived by stakeholders
   • CAs an outcome, because it is a change in patient behavior
   • DAs an output, because it is a tangible result of the portal
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5. 19application · medium

   A bank is launching a project to introduce a new mobile banking app. The project will deliver the app and the supporting backend infrastructure. The bank's strategic goal is to increase market share among younger customers. The project's business objective is to achieve a 10% increase in mobile banking users within two years. In the business case, what is the role of the business objective?

   • AIt specifies the change in customer behavior expected after the app is launched
   • BIt defines the measurable improvement that will result from using the app
   • CIt links the project's outputs and outcomes to the organization's strategy
   • DIt describes the tangible products the project will create
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