4.1.4 Define Key Concepts Related to the ‘business Case’ Practice: (5.1) PRINCE2-FOUNDATION-VERSION-7 Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   In PRINCE2, what is a 'dis-benefit'?

   • AA measurable decline or negative consequence resulting from an outcome, perceived as negative by stakeholders
   • BA measurable improvement that is perceived as positive by stakeholders
   • CThe overall goal the project aims to achieve
   • DA specialist product or tangible result created by the project
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   A project to implement a new customer relationship management (CRM) system has delivered the software and trained the staff. Which of the following is an output of this project?

   • AThe achievement of the project's business objective
   • BImproved efficiency in handling customer queries
   • CIncreased customer satisfaction scores
   • DThe installed CRM software
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A retail company is implementing a new customer relationship management (CRM) system. The project will deliver the software, train staff, and migrate customer data. The company expects that after the system is in use, customer service response times will decrease by 30%, leading to higher customer satisfaction scores. In the business case, which element should be classified as the benefit?

   • AThe 30% reduction in customer service response times
   • BThe change in how customer service staff work
   • CThe new CRM software and migrated customer data
   • DThe training provided to customer service staff
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A utility company is replacing its customer billing system. The project will deliver a new billing platform and migrate customer accounts. After implementation, the company expects a 15% reduction in billing errors, but also anticipates that customers will need to re-register for online access, which may cause temporary dissatisfaction. In the business case, how should the temporary customer dissatisfaction be classified?

   • AAs a benefit, because it is a result of the project's outputs
   • BAs a dis-benefit, because it is a negative consequence perceived by stakeholders
   • CAs an outcome, because it is a change in customer behavior
   • DAs an output, because it is a tangible result of the new system
   Reveal Solution Discussion Select an answer first
6. 15application · medium

   A hospital is implementing a new electronic health record (EHR) system. The project will deliver the EHR software, migrate patient records, and provide training to medical staff. The expected change is that doctors will access patient histories electronically, leading to a 20% reduction in diagnosis time. In the business case, which of the following is an output of this project?

   • AThe 20% reduction in diagnosis time
   • BThe migrated patient records
   • CThe change in how doctors access patient histories
   • DThe hospital's goal to improve patient care
   Reveal Solution Discussion Select an answer first