A sales manager wants to ensure that when an opportunity is won, the sales rep is prompted to create an order and the opportunity is closed with a status reason of 'Won'. What should you configure?

Set the opportunity status reason to 'Won' in the form.

Enable the opportunity close process and set the default status reason to 'Won'.

Configure the lead qualification experience.

Create a workflow that closes the opportunity and creates an order.

A sales manager wants to use predictive lead scoring, but the model is not generating scores for new leads. The environment has been configured with the Sales Insights add-on. What should you check first?

Confirm that the Sales mobile app is installed.

Check that the lead status reason is set to 'New'.

Verify that the lead scoring model is published and the lead entity is enabled for scoring.

Ensure that the Sales Pipeline chart is configured.

Which of the following is a common condition used in an automatic lead creation rule in Dynamics 365 Sales?

The email sender is a known contact in the CRM

The email is sent after business hours

The email contains an attachment

The email is marked as high importance

A marketing team wants to automatically create leads from incoming emails that contain the phrase 'Request a demo'. They also want to set the lead source to 'Web'. What should you configure?

Create an automatic lead creation rule with the condition 'Request a demo' and set the lead source to 'Web'.

Enable predictive lead scoring to identify demo requests.

Create a workflow that checks email content and creates leads.

Configure the lead qualification experience to create leads.

A company wants to change the lead qualification experience so that when a lead is qualified, the opportunity is created with a specific currency and the lead is closed with a status reason of 'Qualified'. They also want to prevent sales reps from manually closing leads. What should you do?

Use a business process flow to enforce the currency and status reason.

Set the currency on the lead form and disable the close button.

Customize the lead qualification experience to set the currency and status reason, and configure security roles to remove close lead permission.

Create a workflow that sets the currency and closes the lead.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 1Objective 1

Configure Core Functionality of Dynamics 365 Sales MB-280 Practice Questions (Page 7)

Part of the Implement Dynamics 365 Sales domain, which accounts for 30–35% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–5 from this objective — we provide 43 practice questions to prepare you well beyond it. (estimate)

43questions here

9free pages

11concepts

30–35%of the exam

Questions 31–35

31application · medium
A sales manager wants to ensure that when an opportunity is won, the sales rep is prompted to create an order and the opportunity is closed with a status reason of 'Won'. What should you configure?
Select an answer first
32expert · hard
A sales manager wants to use predictive lead scoring, but the model is not generating scores for new leads. The environment has been configured with the Sales Insights add-on. What should you check first?
Select an answer first
33foundation · easy
Which of the following is a common condition used in an automatic lead creation rule in Dynamics 365 Sales?
Select an answer first
34application · medium
A marketing team wants to automatically create leads from incoming emails that contain the phrase 'Request a demo'. They also want to set the lead source to 'Web'. What should you configure?
Select an answer first
35expert · hard
A company wants to change the lead qualification experience so that when a lead is qualified, the opportunity is created with a specific currency and the lead is closed with a status reason of 'Qualified'. They also want to prevent sales reps from manually closing leads. What should you do?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to MB-280

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “MB-280” is a trademark of its owner, used for identification only.