A company wants to track why leads are disqualified. They currently have a single 'Disqualified' status reason. They want to add 'Budget not available' and 'No decision maker' as additional status reasons. What should you do?

Enable predictive scoring to identify reasons.

Use the opportunity close process to record reasons.

Add new status reasons to the lead status reason option set.

Create a new lead entity for each reason.

A sales team uses the Dynamics 365 Sales mobile app to update opportunities in the field. They want to see the opportunity pipeline view on their mobile devices. What should you do?

Enable the Sales mobile app in the Dynamics 365 admin center.

Create a new opportunity form for mobile.

Install the Sales mobile app on each user's device.

Publish the opportunity pipeline view as a mobile view in the model-driven app.

In Dynamics 365 Sales, what does the opportunity pipeline view primarily display?

A summary of each salesperson's performance metrics

A chronological timeline of all quotes and orders linked to opportunities

Opportunities organized by their sales stage in a visual funnel or column layout

A list of all activities associated with each opportunity

Where can an administrator add custom status reasons for opportunities in Dynamics 365 Sales?

In the Sales settings under the 'Status Reasons' tab

In the Dynamics 365 Sales mobile app settings

In the Power Platform admin center under the 'Entity Management' section

In the Opportunity entity's status reason option set within the solution explorer

A sales director wants to see the opportunity pipeline view grouped by sales stage and also wants to see the win rate for each stage. The current pipeline chart shows only the count of opportunities. What should you do?

Use the opportunity close process to calculate win rate.

Create a custom chart that uses the sales stage as the category and the win rate as the series.

Add the win rate field to the opportunity form.

Change the chart type to a pie chart.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 1Objective 1

Configure Core Functionality of Dynamics 365 Sales MB-280 Practice Questions (Page 1)

Part of the Implement Dynamics 365 Sales domain, which accounts for 30–35% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–5 from this objective — we provide 43 practice questions to prepare you well beyond it. (estimate)

43questions here

9free pages

11concepts

30–35%of the exam

Questions 1–5

1application · medium
A company wants to track why leads are disqualified. They currently have a single 'Disqualified' status reason. They want to add 'Budget not available' and 'No decision maker' as additional status reasons. What should you do?
Select an answer first
2application · medium
A sales team uses the Dynamics 365 Sales mobile app to update opportunities in the field. They want to see the opportunity pipeline view on their mobile devices. What should you do?
Select an answer first
3foundation · easy
In Dynamics 365 Sales, what does the opportunity pipeline view primarily display?
Select an answer first
4foundation · easy
Where can an administrator add custom status reasons for opportunities in Dynamics 365 Sales?
Select an answer first
5expert · hard
A sales director wants to see the opportunity pipeline view grouped by sales stage and also wants to see the win rate for each stage. The current pipeline chart shows only the count of opportunities. What should you do?
Select an answer first

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