What is the primary function of Copilot in Dynamics 365 Sales?

To manage the sales pipeline automatically without human intervention

To provide AI-powered assistance to sales representatives, such as drafting emails and summarizing opportunities

To replace the need for manual data entry in the CRM

To automatically generate sales orders from opportunities

Contoso's sales manager wants to prioritize follow-up on leads most likely to convert. They have configured predictive lead scoring, but the score is not visible on the lead list view. The manager also wants to see the score trend over time. What should you do?

Create a new view with the score field and set it as the default.

Re-run the scoring model training to refresh the scores.

Add the lead score field to the lead list view and enable the score history chart.

Enable the predictive score in the sales accelerator settings.

What is the purpose of automatic lead creation rules in Dynamics 365 Sales?

To automatically assign leads to the best salesperson based on performance

To automatically send marketing emails to new leads

To automatically qualify leads without manual review

To automatically create lead records from incoming emails or other sources based on predefined conditions

An organization wants to enable Copilot in Dynamics 365 Sales to help sales reps get coaching tips on opportunities. They have already enabled Copilot in the environment. However, sales reps report that Copilot is not showing coaching tips. What should you check first?

Verify that the sales reps have the Sales Copilot security role.

Confirm that the Sales mobile app is installed.

Ensure that predictive scoring is enabled.

Check that the opportunity pipeline view is published.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 1Objective 1

Configure Core Functionality of Dynamics 365 Sales MB-280 Practice Questions (Page 4)

Part of the Implement Dynamics 365 Sales domain, which accounts for 30–35% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–5 from this objective — we provide 43 practice questions to prepare you well beyond it. (estimate)

43questions here

9free pages

11concepts

30–35%of the exam

Questions 16–20

16foundation · easy
What is the primary function of Copilot in Dynamics 365 Sales?
Select an answer first
17foundation · easy
Which of the following is a required field when closing an opportunity as 'Lost' in Dynamics 365 Sales?
Select an answer first
18application · medium
Contoso's sales manager wants to prioritize follow-up on leads most likely to convert. They have configured predictive lead scoring, but the score is not visible on the lead list view. The manager also wants to see the score trend over time. What should you do?
Select an answer first
19foundation · easy
What is the purpose of automatic lead creation rules in Dynamics 365 Sales?
Select an answer first
20expert · hard
An organization wants to enable Copilot in Dynamics 365 Sales to help sales reps get coaching tips on opportunities. They have already enabled Copilot in the environment. However, sales reps report that Copilot is not showing coaching tips. What should you check first?
Select an answer first

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