A sales organization has Sales Insights premium and wants to use relationship analytics to improve customer retention. The analytics dashboard shows that many accounts have low health scores due to infrequent emails. The sales team is already stretched thin. What should you recommend to improve health scores without adding significant workload?

Use the assistant's 'Relationship health' card to remind sellers to send a follow-up email to accounts with low scores.

Create a bulk email campaign to all low-health accounts.

Increase the email frequency threshold in relationship analytics settings so that fewer accounts are flagged as low health.

Reassign low-health accounts to a dedicated inside sales team.

A sales rep wants to quickly see all assistant cards that require attention without leaving the opportunity record. Where should the rep look?

The assistant pane on the opportunity form

A sales organization has Sales Insights premium and wants to use relationship analytics to identify accounts that are at risk of churn. The analytics dashboard shows health scores, but the manager wants to know which specific activities are driving the low scores. What should you do?

Create a custom report in Power BI that queries the Dynamics 365 API for activity data.

Use the relationship analytics drill-down to view the activity breakdown for each account.

Use the assistant card 'Relationship health' to see the score but not the details.

Enable conversation intelligence to analyze call content for churn signals.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 1Objective 4

Configure and Use Sales Insights MB-280 Practice Questions (Page 1)

Part of the Implement Dynamics 365 Sales domain, which accounts for 30–35% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–5 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

6concepts

30–35%of the exam

Questions 1–5

1foundation · medium
Which data source is used by relationship analytics to calculate the relationship health score?
Select an answer first
2expert · medium
A sales organization has Sales Insights premium and wants to use relationship analytics to improve customer retention. The analytics dashboard shows that many accounts have low health scores due to infrequent emails. The sales team is already stretched thin. What should you recommend to improve health scores without adding significant workload?
Select an answer first
3foundation · medium
To set up relationship analytics, an administrator must first enable which feature in the Sales Insights settings?
Select an answer first
4foundation · medium
A sales rep wants to quickly see all assistant cards that require attention without leaving the opportunity record. Where should the rep look?
Select an answer first
5expert · medium
A sales organization has Sales Insights premium and wants to use relationship analytics to identify accounts that are at risk of churn. The analytics dashboard shows health scores, but the manager wants to know which specific activities are driving the low scores. What should you do?
Select an answer first

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Configure and Use Sales Insights MB-280 Practice Questions (Page 1)

Questions 1–5

Which data source is used by relationship analytics to calculate the relationship health score?

To set up relationship analytics, an administrator must first enable which feature in the Sales Insights settings?

A sales rep wants to quickly see all assistant cards that require attention without leaving the opportunity record. Where should the rep look?

A sales organization has Sales Insights premium and wants to use relationship analytics to identify accounts that are at risk of churn. The analytics dashboard shows health scores, but the manager wants to know which specific activities are driving the low scores. What should you do?

Keep studying — Implement Dynamics 365 Sales