A sales manager wants to monitor the health of customer relationships by tracking email interactions and meeting activities. The organization has Sales Insights premium. What should you configure?

Create a Power BI dashboard that connects to the Dynamics 365 API to pull email and meeting data.

Enable relationship analytics and ensure that Exchange mailboxes are synchronized with Dynamics 365.

Use the assistant card 'Relationship health' and set it to track email and meetings.

Enable conversation intelligence and configure call transcription.

A sales manager wants to improve the relationship health of a key account that has a low score. The relationship analytics dashboard shows that the account has had no meetings in the last 30 days. What should you recommend?

Schedule a meeting with the customer and log it in Dynamics 365.

Remove the account from relationship analytics to avoid a low score.

Send a mass email to the customer's contacts to increase email activity.

Increase the target health score in the relationship analytics settings.

A sales manager wants to use conversation intelligence to identify keywords that are mentioned during sales calls, such as competitor names or pricing objections. What should you configure?

Enable conversation intelligence and configure tracked keywords in the settings.

Use relationship analytics to track keyword mentions in emails.

Create a Power Automate flow that scans call transcripts for keywords.

Enable the assistant card 'Call insights' to show keyword mentions.

A sales team uses Microsoft Teams for customer calls. The manager wants to enable conversation intelligence to analyze these calls. What is required?

A third-party call recording solution and Sales Insights standard licenses.

Only an Exchange Online mailbox for each seller.

Sales Insights standard licenses and enabling conversation intelligence.

Sales Insights premium licenses and enabling conversation intelligence with Teams call recording.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 1Objective 4

Configure and Use Sales Insights MB-280 Practice Questions (Page 2)

Part of the Implement Dynamics 365 Sales domain, which accounts for 30–35% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–5 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

6concepts

30–35%of the exam

Questions 6–10

6application · medium
A sales manager wants to monitor the health of customer relationships by tracking email interactions and meeting activities. The organization has Sales Insights premium. What should you configure?
Select an answer first
7application · medium
A sales manager wants to improve the relationship health of a key account that has a low score. The relationship analytics dashboard shows that the account has had no meetings in the last 30 days. What should you recommend?
Select an answer first
8application · medium
A sales manager wants to use conversation intelligence to identify keywords that are mentioned during sales calls, such as competitor names or pricing objections. What should you configure?
Select an answer first
9foundation · medium
A company has Sales Insights premium. Which feature becomes available that is NOT part of the standard Sales Insights offering?
Select an answer first
10application · medium
A sales team uses Microsoft Teams for customer calls. The manager wants to enable conversation intelligence to analyze these calls. What is required?
Select an answer first

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