A sales team notices that several key accounts have declining relationship health scores. The manager wants to proactively improve these relationships. What should you do?

Increase the frequency of email marketing campaigns to all customers.

Disable relationship analytics for those accounts to avoid negative visibility.

Review the relationship analytics dashboard to identify the specific activities that are lacking, then encourage sellers to schedule follow-up meetings and send personalized emails.

Reassign all accounts with low health scores to new sales representatives.

A sales manager wants the assistant to show a reminder when a deal is at risk AND when a follow-up is overdue. The organization has Sales Insights premium. However, the manager wants to avoid overwhelming sellers with too many cards. What should you do?

Enable only the 'Opportunity at risk' card and rely on sellers to check their own pipelines for overdue follow-ups.

Create a custom Power Automate flow to send an email for both at-risk and overdue opportunities.

Enable both the 'Opportunity at risk' and 'Action needed' cards, and configure the assistant to show them only for high-priority opportunities.

Enable all assistant cards and let sellers choose which to display.

A sales manager wants to use conversation intelligence to analyze calls from a third-party telephony provider, not Microsoft Teams. The organization has Sales Insights premium. What should you do?

Configure the telephony provider integration in conversation intelligence settings.

Use Microsoft Teams as the only supported call platform; third-party providers are not supported.

Use relationship analytics to analyze call metadata from the third-party provider.

Record calls manually and upload them to Dynamics 365 for analysis.

A sales manager wants the Sales Insights assistant to automatically show a reminder when a high-value opportunity has not been updated in seven days. The organization has Sales Insights premium licenses. Which configuration should you use?

Enable the 'Opportunity updates' card in the assistant configuration and set the inactivity threshold to 7 days.

Use the 'Relationship analytics' card to monitor opportunity health and set a 7-day alert threshold.

Configure a workflow in Power Automate to send an email to the owner when the opportunity is created, with a delay of 7 days.

Create a custom assistant card using Power Automate and set the trigger to 'Opportunity updated' with a condition on the last update time.

A sales rep opens the Sales Insights assistant and sees a card that says 'Email opened but no reply' for a key contact. What is the primary purpose of this card?

To log the email as a phone call

To automatically send a reminder to the contact

To update the opportunity stage

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 1Objective 4

Configure and Use Sales Insights MB-280 Practice Questions (Page 3)

Part of the Implement Dynamics 365 Sales domain, which accounts for 30–35% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–5 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

6concepts

30–35%of the exam

Questions 11–15

11application · medium
A sales team notices that several key accounts have declining relationship health scores. The manager wants to proactively improve these relationships. What should you do?
Select an answer first
12expert · medium
A sales manager wants the assistant to show a reminder when a deal is at risk AND when a follow-up is overdue. The organization has Sales Insights premium. However, the manager wants to avoid overwhelming sellers with too many cards. What should you do?
Select an answer first
13expert · medium
A sales manager wants to use conversation intelligence to analyze calls from a third-party telephony provider, not Microsoft Teams. The organization has Sales Insights premium. What should you do?
Select an answer first
14application · medium
A sales manager wants the Sales Insights assistant to automatically show a reminder when a high-value opportunity has not been updated in seven days. The organization has Sales Insights premium licenses. Which configuration should you use?
Select an answer first
15foundation · medium
A sales rep opens the Sales Insights assistant and sees a card that says 'Email opened but no reply' for a key contact. What is the primary purpose of this card?
Select an answer first

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