A sales team is overwhelmed by the number of assistant cards displayed. They want to focus only on cards that help them prioritize follow-ups and avoid missing important activities. What should you configure?

Turn off the assistant entirely and rely on manual pipeline reviews.

Ask each seller to customize their personal assistant settings individually.

Use the assistant configuration to enable only the cards that match the team's priorities, such as 'Opportunity updates' and 'Action needed'.

Disable all assistant cards except the 'Email reminders' card.

A sales team wants to receive proactive alerts when a high-priority opportunity is at risk of being lost. They want the alert to appear in the assistant. What should you configure?

Enable the 'Opportunity at risk' card in the assistant configuration.

Enable the 'Relationship health' card to monitor the customer relationship.

Use the 'Activity reminder' card to remind sellers to update opportunities.

Create a Power Automate flow that sends an email when the opportunity probability drops below 10%.

A sales organization wants to use the assistant to show 'Email engagement' cards for standard users and 'Next best action' cards for premium users. They have a single assistant configuration currently. What is the most efficient way to achieve this?

Disable the assistant for standard users and enable it only for premium users.

Enable 'Email engagement' for all users and 'Next best action' only for premium users using the same configuration.

Enable both cards in the existing configuration and let users choose which to see.

Create two assistant configurations and assign them to the respective user groups.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 1Objective 4

Configure and Use Sales Insights MB-280 Practice Questions (Page 5)

Part of the Implement Dynamics 365 Sales domain, which accounts for 30–35% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–5 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

6concepts

30–35%of the exam

Questions 21–25

21foundation · medium
Which setting in conversation intelligence allows an administrator to control which users' calls are analyzed?
Select an answer first
22application · medium
A sales team is overwhelmed by the number of assistant cards displayed. They want to focus only on cards that help them prioritize follow-ups and avoid missing important activities. What should you configure?
Select an answer first
23application · medium
A sales team wants to receive proactive alerts when a high-priority opportunity is at risk of being lost. They want the alert to appear in the assistant. What should you configure?
Select an answer first
24expert · hard
A sales organization wants to use the assistant to show 'Email engagement' cards for standard users and 'Next best action' cards for premium users. They have a single assistant configuration currently. What is the most efficient way to achieve this?
Select an answer first
25foundation · medium
A sales manager wants to configure the Sales Insights assistant so that sales reps receive proactive reminders about upcoming activities and potential risks. Which component must be configured to enable these assistant cards?
Select an answer first

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Configure and Use Sales Insights MB-280 Practice Questions (Page 5)

Questions 21–25

Which setting in conversation intelligence allows an administrator to control which users' calls are analyzed?

A sales team is overwhelmed by the number of assistant cards displayed. They want to focus only on cards that help them prioritize follow-ups and avoid missing important activities. What should you configure?

A sales team wants to receive proactive alerts when a high-priority opportunity is at risk of being lost. They want the alert to appear in the assistant. What should you configure?

A sales organization wants to use the assistant to show 'Email engagement' cards for standard users and 'Next best action' cards for premium users. They have a single assistant configuration currently. What is the most efficient way to achieve this?

A sales manager wants to configure the Sales Insights assistant so that sales reps receive proactive reminders about upcoming activities and potential risks. Which component must be configured to enable these assistant cards?

Keep studying — Implement Dynamics 365 Sales