A sales director wants to see a forecast that includes both committed and best-case revenue. The organization uses opportunity ratings to distinguish between the two. You need to configure the forecast to show both values. What should you do?

Create two separate forecasts, one for committed and one for best-case.

Use a goal with a rollup query that filters by opportunity rating.

Create a forecast with multiple columns, one for committed and one for best-case, using the opportunity rating field.

Use a Power BI report to show committed and best-case revenue.

A sales director wants to see a forecast that rolls up from individual salespeople to the sales manager and then to the director. The organization has a defined sales team hierarchy. You need to configure the forecast to reflect this hierarchy. What should you do?

Use a goal hierarchy to roll up the forecast data.

Create separate forecasts for each level and manually combine the numbers.

Select the appropriate hierarchy in the forecast configuration and assign the forecast to the top-level manager.

Assign the forecast to all salespeople and let them share their numbers.

A sales manager discovers that a goal's rollup query is incorrectly including closed opportunities, causing the actual revenue to be overstated. You need to correct the goal so it only includes open opportunities. What should you do?

Change the goal metric to use Count instead of Sum to reduce the impact.

Delete the goal and create a new one with the correct query.

Edit the goal's rollup query to add a filter for status = Open, then recalculate the goal.

Change the goal's fiscal period to a past period to exclude closed opportunities.

When creating a new forecast in Dynamics 365 Sales, what is the purpose of selecting a forecast template?

To assign the forecast to a specific salesperson

To import historical data from Excel

To create a dashboard for the forecast

To apply predefined settings such as hierarchy, period, and metrics

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 1Objective 3

Configure Goals and Forecasting MB-280 Practice Questions (Page 1)

Part of the Implement Dynamics 365 Sales domain, which accounts for 30–35% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–5 from this objective — we provide 22 practice questions to prepare you well beyond it. (estimate)

22questions here

5free pages

5concepts

30–35%of the exam

Questions 1–5

1expert · hard
A sales director wants to see a forecast that includes both committed and best-case revenue. The organization uses opportunity ratings to distinguish between the two. You need to configure the forecast to show both values. What should you do?
Select an answer first
2application · medium
A sales director wants to see a forecast that rolls up from individual salespeople to the sales manager and then to the director. The organization has a defined sales team hierarchy. You need to configure the forecast to reflect this hierarchy. What should you do?
Select an answer first
3foundation · easy
Which Dynamics 365 Sales feature allows sales leaders to view predicted revenue for upcoming periods?
Select an answer first
4application · medium
A sales manager discovers that a goal's rollup query is incorrectly including closed opportunities, causing the actual revenue to be overstated. You need to correct the goal so it only includes open opportunities. What should you do?
Select an answer first
5foundation · easy
When creating a new forecast in Dynamics 365 Sales, what is the purpose of selecting a forecast template?
Select an answer first

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