A sales organization wants to enable its sales reps to make outbound calls to customers directly from the Dynamics 365 Sales app using Microsoft Teams. The organization uses Teams Phone System with a calling plan. You need to configure the environment so that the Teams dialer appears in the Sales app. What should you do?

Enable the 'Microsoft Teams calling' setting in the Sales app settings and assign the required Teams Phone licenses to users.

Create a custom button in the command bar that opens a Teams call using a URL.

Install the 'Teams Dialer' solution from AppSource and configure it in Power Automate.

Configure the 'Call Insights' feature in Sales Insights to enable calling.

In Dynamics 365 Sales, what is the Teams dialer?

A tool for sending text messages to customers

A feature that automatically dials customer numbers at scheduled times

A separate mobile app for making calls outside of Dynamics 365

A tool that allows sales users to make and receive calls directly from within the Dynamics 365 Sales app

A team wants to use Teams channels to collaborate on a set of opportunities. They want to see all related conversations and files without leaving Dynamics 365 Sales. What should you configure?

Create a separate SharePoint site for each opportunity and share links in the record.

Set up a Power Automate flow to post updates to a Teams channel when opportunities change.

Use the Teams dialer to call each team member and discuss the opportunities.

Enable the Teams collaboration feature and connect each opportunity to the same Teams channel.

A sales team uses Dynamics 365 Sales with Teams calling enabled. Some users report that when they click the dialer, the call fails immediately. The administrator has verified that the users have Teams Phone licenses and the correct security roles. What should the administrator check next?

Ensure that the SharePoint site is configured for the entity.

Check that the users are members of a Teams team.

Verify that the users have a valid Teams calling plan or direct routing configured.

Confirm that the users have the Teams chat integration enabled.

A manufacturing company uses Dynamics 365 Sales and wants to store all customer-facing documents in SharePoint Online. They have multiple business units, each with its own SharePoint site. You need to ensure that when a salesperson opens the Documents tab on an account record, they see the correct SharePoint site based on their business unit. What should you configure?

Create a custom workflow to redirect users to the correct SharePoint site based on their security role.

Enable the 'SharePoint Integration' solution and set the default site to the corporate root site.

Use a single SharePoint site and rely on folder permissions to separate business units.

Set up multiple SharePoint sites and map each to the corresponding business unit in the SharePoint site mapping.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 4Objective 1

Implement Collaboration Features MB-280 Practice Questions (Page 1)

Part of the Extend and enhance Dynamics 365 Sales capabilities domain, which accounts for 10–15% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~4–10 in this domain), expect 2–5 from this objective — we provide 43 practice questions to prepare you well beyond it. (estimate)

43questions here

9free pages

6concepts

10–15%of the exam

Questions 1–5

1application · medium
A sales organization wants to enable its sales reps to make outbound calls to customers directly from the Dynamics 365 Sales app using Microsoft Teams. The organization uses Teams Phone System with a calling plan. You need to configure the environment so that the Teams dialer appears in the Sales app. What should you do?
Select an answer first
2foundation · easy
In Dynamics 365 Sales, what is the Teams dialer?
Select an answer first
3application · medium
A team wants to use Teams channels to collaborate on a set of opportunities. They want to see all related conversations and files without leaving Dynamics 365 Sales. What should you configure?
Select an answer first
4expert · hard
A sales team uses Dynamics 365 Sales with Teams calling enabled. Some users report that when they click the dialer, the call fails immediately. The administrator has verified that the users have Teams Phone licenses and the correct security roles. What should the administrator check next?
Select an answer first
5application · medium
A manufacturing company uses Dynamics 365 Sales and wants to store all customer-facing documents in SharePoint Online. They have multiple business units, each with its own SharePoint site. You need to ensure that when a salesperson opens the Documents tab on an account record, they see the correct SharePoint site based on their business unit. What should you configure?
Select an answer first

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