Implement Collaboration Features MB-280 Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A company uses Dynamics 365 Sales and wants to enable Teams collaboration for all opportunities. The administrator has enabled the feature. However, when a user tries to connect an opportunity to a Teams channel, they receive an error that the channel cannot be created. The user is a member of the team but not a team owner. What should the administrator do?

   • ADisable the Teams collaboration feature and re-enable it.
   • BMake the user a team owner in Microsoft Teams.
   • CAssign the user a Teams Phone license.
   • DConnect the opportunity to an existing channel instead of creating a new one.
   Reveal Solution Discussion Select an answer first
2. 12application · easy

   A Dynamics 365 Sales admin is configuring SharePoint integration for the first time. They want to ensure that when a user uploads a document to an account record, the document is stored in a folder named after the account. What is the default behavior?

   • ADocuments are stored in the Notes timeline and not in SharePoint.
   • BDocuments are stored in a single shared folder and metadata is used to associate them with the account.
   • CThe admin must manually create a folder for each account in SharePoint before uploading.
   • DDynamics 365 automatically creates a folder for each account record in the SharePoint site and stores documents there.
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A Dynamics 365 Sales admin needs to ensure that sales reps can receive inbound calls from customers and see the caller's information (e.g., account and contact) automatically in the app. The organization uses Teams Phone System. What should you configure?

   • AConfigure the 'Call Recording' feature in Teams admin center.
   • BSet up a Power Automate flow that triggers on incoming calls and creates a phone call activity.
   • CEnable 'Intelligent Call Insights' in Sales Insights.
   • DEnable Teams calling and ensure the 'Incoming call pop-up' option is turned on in the Sales app settings.
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A sales team wants to have a persistent chat group for each major account, with the chat linked to the account record so that all team members can see the conversation history. What should you use?

   • AStart a Teams chat from the account record and pin it to the timeline.
   • BCreate a SharePoint site for the account and use the news feed.
   • CUse the 'Teams Meeting' feature to schedule a recurring meeting and share the link.
   • DCreate a connected team from the account record using the 'Collaborate' button.
   Reveal Solution Discussion Select an answer first
6. 15expert · hard

   A company uses Dynamics 365 Sales with SharePoint integration. They want to store documents for all entities in a single SharePoint site. The administrator has enabled document management for the account, contact, and opportunity entities and selected the site. However, when a user uploads a document to an account record, the document is saved to the root of the site instead of an account-specific folder. The administrator has enabled the 'Create folder structure' option for the account entity. What is the most likely cause?

   • AThe SharePoint site has a custom document library that does not support folders.
   • BThe user does not have permission to create folders in SharePoint.
   • CThe account entity is not enabled for document management.
   • DThe 'Create folder structure' option was enabled after the account record was created, and existing records do not have folders created automatically.
   Reveal Solution Discussion Select an answer first