Implement Collaboration Features MB-280 Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A company uses Dynamics 365 Sales and wants to enable Teams collaboration for opportunities. The administrator has enabled the feature. When a user tries to connect an opportunity to a Teams channel, the option is grayed out. What is the most likely cause?

   • AThe user does not have permission to create a Teams team or channel.
   • BThe user has not enabled the Teams dialer.
   • CThe opportunity record is not linked to a SharePoint site.
   • DThe opportunity has no documents uploaded.
   Reveal Solution Discussion Select an answer first
2. 17expert · medium

   A global sales organization wants to enable Teams calling in Dynamics 365 Sales. They have offices in the US and Europe. The US office uses Microsoft Calling Plans, but the European office uses Direct Routing with a third-party SBC. You need to ensure that all sales reps can make calls from Dynamics 365. What should you do?

   • AUse the 'Teams Calling' feature without licenses for Direct Routing users.
   • BEnable Teams calling only for the US office and use a third-party dialer for Europe.
   • CEnable Teams calling in Sales settings and assign the appropriate Teams Phone licenses to all users; Direct Routing users also need the license.
   • DConfigure the dialer to use the SBC directly without Teams Phone licenses.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A company uses Dynamics 365 Sales and wants to ensure that documents uploaded to opportunities are automatically available in a SharePoint library. The administrator has enabled document management for the opportunity entity. What else must be configured to ensure the documents appear in SharePoint?

   • AEnable the Teams dialer for the opportunity entity.
   • BCreate a Power Automate flow to copy documents to SharePoint.
   • CAssign the 'Teams Collaboration' security role to users.
   • DSet the SharePoint site URL in the Document Management Settings.
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   What is the primary benefit of integrating Teams chat within Dynamics 365 Sales?

   • AIt automatically sends chat transcripts to customers
   • BIt allows sales team members to have real-time conversations about a record without leaving the CRM
   • CIt provides a permanent audit trail of all customer interactions
   • DIt replaces the need for email communication with customers
   Reveal Solution Discussion Select an answer first
6. 20expert · hard

   A sales team uses Dynamics 365 Sales and wants to collaborate on opportunities via Teams channels. The administrator has enabled the Teams collaboration feature. However, when a user tries to connect an opportunity to a channel, they can only see a subset of available channels. What is the most likely cause?

   • AThe SharePoint site is not configured for the entity.
   • BThe user does not have a Teams Phone license.
   • CThe user is only a member of some teams, and the channel list is filtered by the user's team memberships.
   • DThe opportunity record is not enabled for document management.
   Reveal Solution Discussion Select an answer first