A Dynamics 365 Sales administrator wants to enable document management so that users can store and retrieve documents related to records. What must be configured first?

Assign the System Administrator role to all sales users

Install the Dynamics 365 App for Outlook and enable email tracking

Create a custom document entity and add a lookup to the sales record

Enable document management for the entity and set up SharePoint integration

A sales team wants to discuss a specific deal in a Teams channel and have the conversation visible in the Dynamics 365 opportunity timeline. They also want to share files from the opportunity directly to that channel. What should you configure?

Enable 'Teams chat' in the Sales app and start a chat from the opportunity.

Create a Teams channel manually and copy the link into the opportunity's Notes.

Use the 'Share to Teams' button in SharePoint to send a link.

Use the 'Collaborate' button on the opportunity to create a connected team, then pin the channel and share files from the record.

In Dynamics 365 Sales, where does the administrator configure which entities are available for document management?

In the Microsoft 365 admin center under SharePoint settings

In the Power Platform admin center under Environment settings

In the Sales Insights settings under the Sales app

In the SharePoint Sites area of the Dynamics 365 Settings

A consulting firm uses Dynamics 365 Sales to manage client engagements. Project teams need to collaborate on opportunities without leaving the Sales app. They want to create a Teams channel for each opportunity, share files, and have conversations that are automatically linked to the opportunity record. What should you implement?

Set up a Yammer community and link it to the opportunity via a custom field.

Enable the 'Microsoft Teams collaboration' feature in Sales settings and use the 'Collaborate' button on opportunity records to create a connected team.

Use the 'Teams Meetings' integration to schedule a meeting and share the link in the opportunity timeline.

Create a SharePoint document library and share the URL with the team.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 4Objective 1

Implement Collaboration Features MB-280 Practice Questions (Page 2)

Part of the Extend and enhance Dynamics 365 Sales capabilities domain, which accounts for 10–15% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~4–10 in this domain), expect 2–5 from this objective — we provide 43 practice questions to prepare you well beyond it. (estimate)

43questions here

9free pages

6concepts

10–15%of the exam

Questions 6–10

6foundation · easy
A Dynamics 365 Sales administrator wants to enable document management so that users can store and retrieve documents related to records. What must be configured first?
Select an answer first
7application · medium
A sales team wants to discuss a specific deal in a Teams channel and have the conversation visible in the Dynamics 365 opportunity timeline. They also want to share files from the opportunity directly to that channel. What should you configure?
Select an answer first
8foundation · easy
In Dynamics 365 Sales, where does the administrator configure which entities are available for document management?
Select an answer first
9foundation · easy
Which Microsoft service provides the underlying telephony for Teams calling in Dynamics 365 Sales?
Select an answer first
10application · medium
A consulting firm uses Dynamics 365 Sales to manage client engagements. Project teams need to collaborate on opportunities without leaving the Sales app. They want to create a Teams channel for each opportunity, share files, and have conversations that are automatically linked to the opportunity record. What should you implement?
Select an answer first

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