A sales team uses Dynamics 365 Sales and wants to collaborate on opportunities via Teams. However, the organization's security policy requires that external users (outside the company) cannot access the Teams channels created from Dynamics 365. What should the admin configure?

Configure the Teams team's external access settings to block external users, and ensure the connected team uses the 'Private' or 'Public' setting appropriately.

Set the Dynamics 365 environment to 'External' mode.

Disable the 'Collaborate' button for all users.

Use a Power Automate flow to remove external users after they are added.

What is the purpose of enabling Teams collaboration features in Dynamics 365 Sales?

To improve team communication and project management by connecting sales records with Teams chats and meetings

To provide a backup of all customer data

To replace the Dynamics 365 mobile app

To automatically generate sales reports from Teams messages

A Dynamics 365 Sales admin is configuring SharePoint integration for a multi-tenant environment. They have two Dynamics 365 environments (Production and Sandbox) and want to use the same SharePoint site for both. What is the best practice?

Use the same SharePoint site and configure different security roles for each environment.

Use separate SharePoint sites for each environment to avoid data mixing and permission conflicts.

Use the same SharePoint site but disable document management in the sandbox.

Use the same SharePoint site and rely on folder naming to distinguish environments.

A sales rep reports that the Teams dialer is not visible in the Dynamics 365 Sales app. The admin has already enabled Teams calling in Sales settings. What is the most likely cause?

The user has not enabled the 'Teams dialer' personalization setting.

The environment is not connected to SharePoint.

The user's browser does not support WebRTC.

The user does not have a Teams Phone license assigned.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 4Objective 1

Implement Collaboration Features MB-280 Practice Questions (Page 8)

Part of the Extend and enhance Dynamics 365 Sales capabilities domain, which accounts for 10–15% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~4–10 in this domain), expect 2–5 from this objective — we provide 43 practice questions to prepare you well beyond it. (estimate)

43questions here

9free pages

6concepts

10–15%of the exam

Questions 36–40

36expert · medium
A sales team uses Dynamics 365 Sales and wants to collaborate on opportunities via Teams. However, the organization's security policy requires that external users (outside the company) cannot access the Teams channels created from Dynamics 365. What should the admin configure?
Select an answer first
37foundation · easy
Which Teams collaboration feature can be enabled in Dynamics 365 Sales to allow users to chat, meet, and share files directly from a record?
Select an answer first
38foundation · easy
What is the purpose of enabling Teams collaboration features in Dynamics 365 Sales?
Select an answer first
39expert · medium
A Dynamics 365 Sales admin is configuring SharePoint integration for a multi-tenant environment. They have two Dynamics 365 environments (Production and Sandbox) and want to use the same SharePoint site for both. What is the best practice?
Select an answer first
40application · medium
A sales rep reports that the Teams dialer is not visible in the Dynamics 365 Sales app. The admin has already enabled Teams calling in Sales settings. What is the most likely cause?
Select an answer first

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