What is the purpose of enabling Teams calling in Dynamics 365 Sales?

To replace the need for customer relationship management

To send automated text messages to customers

To allow sales users to make and receive calls with customers directly from Dynamics 365

To automatically record all customer calls for compliance

A Dynamics 365 Sales admin needs to enable document management for the Opportunity entity. The organization uses a SharePoint site that has a custom permission structure. When a user uploads a document to an opportunity, they receive an error that the folder cannot be created. What is the most likely cause?

The Opportunity entity is not enabled for document management.

The SharePoint site is not configured as the default site.

The user's browser is blocking pop-ups.

The user does not have permission to create folders in the SharePoint site.

A company uses Dynamics 365 Sales and Microsoft Teams. They want to enable Teams calling for sales users. The administrator has enabled the feature and assigned Teams Phone licenses. However, some users report that the dialer is not visible on their records. The administrator has verified that the users have the correct security roles. What should the administrator check next?

Verify that the users are enabled for Teams Phone in the Teams admin center.

Ensure that the users are members of a Teams team.

Check that the users have a SharePoint site configured.

Confirm that the users have the Teams chat integration enabled.

A sales team wants to discuss a lead in real time using Teams chat without leaving Dynamics 365 Sales. The administrator has enabled the Teams chat integration. What must each user do to start a chat from a lead record?

Create a SharePoint folder for the lead and share it with the team.

Send an email to the team with the lead details and ask them to reply.

Select the lead and click the 'Chat' button, then choose or create a Teams chat.

Open Microsoft Teams separately and search for the lead name.

A salesperson wants to make a call to a customer from a phone number stored on the contact record. The Teams dialer is enabled and the user has a Teams Phone license. However, the dialer is not showing the phone number. What should the administrator verify?

The contact record is connected to a Teams channel.

The phone number field is populated on the contact record and the user has permission to view it.

The user has a Teams chat license.

The SharePoint document library is enabled for the contact entity.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 4Objective 1

Implement Collaboration Features MB-280 Practice Questions (Page 6)

Part of the Extend and enhance Dynamics 365 Sales capabilities domain, which accounts for 10–15% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~4–10 in this domain), expect 2–5 from this objective — we provide 43 practice questions to prepare you well beyond it. (estimate)

43questions here

9free pages

6concepts

10–15%of the exam

Questions 26–30

26foundation · easy
What is the purpose of enabling Teams calling in Dynamics 365 Sales?
Select an answer first
27expert · medium
A Dynamics 365 Sales admin needs to enable document management for the Opportunity entity. The organization uses a SharePoint site that has a custom permission structure. When a user uploads a document to an opportunity, they receive an error that the folder cannot be created. What is the most likely cause?
Select an answer first
28expert · hard
A company uses Dynamics 365 Sales and Microsoft Teams. They want to enable Teams calling for sales users. The administrator has enabled the feature and assigned Teams Phone licenses. However, some users report that the dialer is not visible on their records. The administrator has verified that the users have the correct security roles. What should the administrator check next?
Select an answer first
29application · medium
A sales team wants to discuss a lead in real time using Teams chat without leaving Dynamics 365 Sales. The administrator has enabled the Teams chat integration. What must each user do to start a chat from a lead record?
Select an answer first
30application · medium
A salesperson wants to make a call to a customer from a phone number stored on the contact record. The Teams dialer is enabled and the user has a Teams Phone license. However, the dialer is not showing the phone number. What should the administrator verify?
Select an answer first

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Implement Collaboration Features MB-280 Practice Questions (Page 6)

Questions 26–30

What is the purpose of enabling Teams calling in Dynamics 365 Sales?

A sales team wants to discuss a lead in real time using Teams chat without leaving Dynamics 365 Sales. The administrator has enabled the Teams chat integration. What must each user do to start a chat from a lead record?

A salesperson wants to make a call to a customer from a phone number stored on the contact record. The Teams dialer is enabled and the user has a Teams Phone license. However, the dialer is not showing the phone number. What should the administrator verify?

Keep studying — Extend and enhance Dynamics 365 Sales capabilities