An organization uses Dynamics 365 Sales and wants to store documents related to accounts in SharePoint. The administrator has enabled SharePoint integration. However, when a user tries to upload a document from an account record, the upload fails. What should the administrator check first?

Check that the user has permission to create a Power Automate flow.

Ensure that the account record has a Teams channel connected.

Verify that the account entity is enabled for document management in the Document Management Settings.

Confirm that the user has a Teams Phone license.

A company uses Dynamics 365 Sales and Microsoft Teams. The sales team wants to make calls from the Teams dialer embedded in the Sales app. The administrator has enabled the Teams calling feature. However, users report that the dialer does not appear on their records. What is the most likely cause?

The organization has not enabled the Teams chat integration.

The SharePoint document library is not configured for the entity.

The users are not members of a team in Microsoft Teams.

Users do not have a Teams Phone license assigned.

A sales manager wants to enable Teams calling for the sales team in Dynamics 365 Sales. The organization uses Teams Phone. The administrator has enabled the feature in the Sales app. What additional step is required to ensure users can make calls?

Configure a Power Automate flow to log calls automatically.

Assign the 'Salesperson' security role to users, which includes the Teams calling privilege.

Enable the Teams chat integration for each user.

Create a SharePoint site for each user to store call recordings.

A sales manager wants users to make outbound calls to customers directly from the opportunity record without leaving Dynamics 365 Sales. The organization uses Microsoft Teams for telephony. Users already have Teams Phone assigned. What should you configure to enable this capability?

Configure a custom API integration with the telephony provider to place calls.

Install the Teams dialer add-on from AppSource for each user.

Enable the Teams calling feature in the Sales app settings and assign the appropriate security roles.

Create a Power Automate flow that initiates a Teams call when a button is clicked on the opportunity form.

In Dynamics 365 Sales, what does integrating Teams channels allow users to do?

Collaborate in a dedicated channel that is linked to a specific record or group of records

Replace the need for SharePoint document libraries

Create and manage marketing campaigns directly in Teams

Send automated emails to customers from within Teams

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 4Objective 1

Implement Collaboration Features MB-280 Practice Questions (Page 5)

Part of the Extend and enhance Dynamics 365 Sales capabilities domain, which accounts for 10–15% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~4–10 in this domain), expect 2–5 from this objective — we provide 43 practice questions to prepare you well beyond it. (estimate)

43questions here

9free pages

6concepts

10–15%of the exam

Questions 21–25

21application · medium
An organization uses Dynamics 365 Sales and wants to store documents related to accounts in SharePoint. The administrator has enabled SharePoint integration. However, when a user tries to upload a document from an account record, the upload fails. What should the administrator check first?
Select an answer first
22application · medium
A company uses Dynamics 365 Sales and Microsoft Teams. The sales team wants to make calls from the Teams dialer embedded in the Sales app. The administrator has enabled the Teams calling feature. However, users report that the dialer does not appear on their records. What is the most likely cause?
Select an answer first
23application · medium
A sales manager wants to enable Teams calling for the sales team in Dynamics 365 Sales. The organization uses Teams Phone. The administrator has enabled the feature in the Sales app. What additional step is required to ensure users can make calls?
Select an answer first
24application · medium
A sales manager wants users to make outbound calls to customers directly from the opportunity record without leaving Dynamics 365 Sales. The organization uses Microsoft Teams for telephony. Users already have Teams Phone assigned. What should you configure to enable this capability?
Select an answer first
25foundation · easy
In Dynamics 365 Sales, what does integrating Teams channels allow users to do?
Select an answer first

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