A sales team has several accounts with low relationship health scores. The manager wants to improve the scores but also wants to ensure that sellers are not spending too much time on low-value accounts. What should you do?

Set a higher health score threshold so that more accounts are considered healthy.

Use the assistant to remind sellers to improve health for all accounts with low scores.

Improve health scores for all low-scoring accounts equally, regardless of value.

Use relationship analytics to prioritize accounts by health score and revenue potential, then focus improvement efforts on high-value accounts.

A sales organization wants to use conversation intelligence to analyze calls, but they have a policy that requires all call recordings to be deleted after 30 days. What should you configure in conversation intelligence settings?

Store call recordings in a separate secure location and delete them manually.

Disable call recording after 30 days manually.

Use a workflow to delete call recordings after 30 days.

Set the data retention policy for call recordings to 30 days.

A sales rep notices that the relationship health score for a key account is declining. Based on relationship analytics, what is an appropriate action to improve the relationship?

Delete old emails from the account

Increase the frequency of meaningful communication

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 1Objective 4

Configure and Use Sales Insights MB-280 Practice Questions (Page 4)

Part of the Implement Dynamics 365 Sales domain, which accounts for 30–35% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–5 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

6concepts

30–35%of the exam

Questions 16–20

16expert · medium
A sales team has several accounts with low relationship health scores. The manager wants to improve the scores but also wants to ensure that sellers are not spending too much time on low-value accounts. What should you do?
Select an answer first
17foundation · medium
Which Sales Insights feature is available with the standard license, without requiring a premium add-on?
Select an answer first
18expert · hard
A sales organization wants to use conversation intelligence to analyze calls, but they have a policy that requires all call recordings to be deleted after 30 days. What should you configure in conversation intelligence settings?
Select an answer first
19foundation · medium
An administrator is configuring conversation intelligence for the first time. Which setting must be enabled to allow the system to record and analyze sales calls?
Select an answer first
20foundation · medium
A sales rep notices that the relationship health score for a key account is declining. Based on relationship analytics, what is an appropriate action to improve the relationship?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to MB-280

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “MB-280” is a trademark of its owner, used for identification only.

Configure and Use Sales Insights MB-280 Practice Questions (Page 4)

Questions 16–20

A sales team has several accounts with low relationship health scores. The manager wants to improve the scores but also wants to ensure that sellers are not spending too much time on low-value accounts. What should you do?

Which Sales Insights feature is available with the standard license, without requiring a premium add-on?

A sales organization wants to use conversation intelligence to analyze calls, but they have a policy that requires all call recordings to be deleted after 30 days. What should you configure in conversation intelligence settings?

An administrator is configuring conversation intelligence for the first time. Which setting must be enabled to allow the system to record and analyze sales calls?

A sales rep notices that the relationship health score for a key account is declining. Based on relationship analytics, what is an appropriate action to improve the relationship?

Keep studying — Implement Dynamics 365 Sales