4.1.5 Describe the Guidance for Effective Management of the Business Case, Including: (5.2) PRINCE2-FOUNDATION-VERSION-7 Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A project is delivering a new customer relationship management system. The business case states a benefit of 'reduced call handling time by 20%'. During delivery, the project manager notices the current design will only achieve a 15% reduction. What is the project manager's BEST action?

   • AContinue with the design and hope the benefit improves
   • BChange the business case to reflect the lower benefit
   • CEscalate the deviation to the project board
   • DStop the project immediately
   Reveal Solution Discussion Select an answer first
2. 12expert · hard

   A project is in the initiation stage. The project manager is developing the business case. The project sponsor wants to include a benefit that is not directly measurable. What should the project manager do?

   • AWork with the sponsor to define measurable criteria for the benefit
   • BInclude the benefit and note that it is not measurable
   • CExclude the benefit from the business case
   • DInclude the benefit as stated by the sponsor
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A project is in the starting up a project process. The project manager is developing the outline business case. Which of the following is a KEY element that should be included?

   • AThe expected benefits and dis-benefits
   • BThe project's quality management approach
   • CThe project's risk management approach
   • DThe detailed project schedule
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A project is in the delivery stage. The project manager receives a change request that will increase costs by 10% but also increase benefits by 15%. The project board has set a cost tolerance of 5% and a benefit tolerance of 10%. What should the project manager do?

   • AEscalate the change to the project board
   • BImplement the change and update the business case
   • CApprove the change because the benefits increase
   • DReject the change because costs exceed tolerance
   Reveal Solution Discussion Select an answer first
6. 15application · medium

   A project is developing a new mobile banking app. The business case states that the app must support 10,000 concurrent users. During design, the team realizes the current architecture only supports 8,000 concurrent users. The project board has set a tolerance of 10% for this requirement. What should the project manager do?

   • AReduce the project scope to save costs
   • BUpdate the business case to reflect 8,000 users
   • CAccept the lower capacity and proceed
   • DEscalate to the project board
   Reveal Solution Discussion Select an answer first