4.4.5 Describe the Guidance for Effective Management of Quality PRINCE2-FOUNDATION-VERSION-7 Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A project is building a new customer relationship management (CRM) system. The project manager has defined quality criteria for the system, but the sales team has different expectations than the IT team. The project manager needs to ensure that the final system meets the needs of both groups. What should the project manager do?

   • APrioritize the IT team's criteria because they are technically more feasible.
   • BAsk the project board to decide which criteria to use.
   • CPrioritize the sales team's criteria because they are the end users.
   • DFacilitate a workshop to agree on a common set of quality criteria that both teams can accept.
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2. 7application · medium

   A project is developing a new customer-facing mobile app. The project manager wants to ensure that the app's user interface meets the expectations of the marketing department. What should the project manager do first?

   • ADefine measurable quality criteria for the user interface in the product description.
   • BCreate a quality management approach document that lists all project quality methods.
   • CAssign a quality assurance role to the marketing department to check the design process.
   • DConduct a quality review of the user interface design with the marketing department.
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4. 8expert · hard

   A project is implementing a new e-commerce website. The project manager has defined quality criteria for the website, including 'checkout process takes less than 3 minutes' and 'supports 1000 concurrent users'. The development team believes these criteria are too strict and may not be achievable within the budget. What should the project manager do?

   • AReview the criteria with the stakeholders to assess feasibility and adjust them if necessary.
   • BAsk the project board to approve the criteria without change.
   • CRemove the criteria to avoid conflict and proceed with development.
   • DKeep the criteria as they are and require the team to meet them regardless of cost.
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5. 9application · medium

   During a project, a team member completes a draft of the project plan. The project manager wants to verify that the plan meets the quality criteria defined in its product description. What should the project manager do?

   • AUpdate the project plan to include the quality review results.
   • BEscalate the draft plan to the project board for approval.
   • CAsk the team member to self-assess the plan against the quality criteria.
   • DArrange a quality review of the draft plan with the appropriate stakeholders.
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6. 10foundation · easy

   Which activity is part of quality planning in PRINCE2?

   • AAuditing the project's adherence to PRINCE2 processes
   • BRecording quality defects in a register
   • CDefining the quality criteria for a product
   • DPerforming a quality inspection on a completed product
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