A project is building a customer portal. The team has just completed the detailed design and the project manager has baselined the design document. A stakeholder now requests a change to the portal's login flow. What is the FIRST action the project manager should take to manage this request effectively?

Immediately update the baselined design document to reflect the new login flow.

Ask the stakeholder to discuss the request directly with the design team to avoid formal procedures.

Reject the request because the design has already been baselined and cannot be changed.

Record the request as an issue and assess its impact against the baselined design.

In PRINCE2, what is a key implication of delegating change approval authority to the project manager?

The project manager automatically becomes the project board's representative for all decisions

The project manager can approve changes within the delegated limits without referring to the project board

The project manager is no longer accountable for the outcome of approved changes

The project manager must consult the project board for every change, even minor ones

In PRINCE2, what is the first step in the recommended approach to resolving an issue?

Escalate the issue to the project board for a decision

Implement the solution immediately to avoid delay

Capture the issue in the issue register

Update the project plan to reflect the issue

The project board has delegated authority to the project manager to approve changes up to $10,000. A change request is submitted that would cost $12,000. What should the project manager do?

Approve the change because the project manager has authority for changes.

Escalate the change to the project board for a decision.

Approve the change and inform the project board after implementation.

Reject the change because it exceeds the delegated limit.

Home/Organizations/PeopleCert/Exam PRINCE2-FOUNDATION-VERSION-7/4.6.5 Describe the guidance for effective management of issues/Practice Page 3

PRINCE2 Foundation (Version 7)

Domain 4Objective 36

4.6.5 Describe the Guidance for Effective Management of Issues PRINCE2-FOUNDATION-VERSION-7 Practice Questions (Page 3)

Part of the Understand the PRINCE2 practices and how they are applied throughout the project domain, which accounts for 60% of the PRINCE2-FOUNDATION-VERSION-7 exam. PeopleCert does not publish an official question count, but from its 60-minute exam (~25–40 total, ~15–24 in this domain), expect 1–1 from this objective — we provide 14 practice questions to prepare you well beyond it. (estimate)

14questions here

3free pages

5concepts

60%of the exam

Curriculum map

Understand key concepts relating to projects and PRINCE2
Understand how the PRINCE2 principles underpin the PRINCE2 method
Understand the importance of people in successful projects
Understand the PRINCE2 practices and how they are applied throughout the project
Understand the PRINCE2 processes and how they are carried out throughout the project

5 Concepts in This Objective

Baselines
Issue Resolution
Change Control
Delegating Authority for Changes
Change Budget

All 3 pages of PRINCE2-FOUNDATION-VERSION-7 4.6.5 Describe the guidance for effective management of issues practice

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Questions 11–14

11application · medium
A project is building a customer portal. The team has just completed the detailed design and the project manager has baselined the design document. A stakeholder now requests a change to the portal's login flow. What is the FIRST action the project manager should take to manage this request effectively?
Select an answer first
12foundation · easy
In PRINCE2, what is a key implication of delegating change approval authority to the project manager?
Select an answer first
13foundation · easy
In PRINCE2, what is the first step in the recommended approach to resolving an issue?
Select an answer first
14application · medium
The project board has delegated authority to the project manager to approve changes up to $10,000. A change request is submitted that would cost $12,000. What should the project manager do?
Select an answer first

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Other objectives in Understand the PRINCE2 practices and how they are applied throughout the project

4.1 Explain the Purpose of PRINCE2 Management Products, Including4 pages of practice
4.1.1 Explain the Purpose of the ‘business Case’ Practice (5.1)5 pages of practice
4.1.2 Describe the Key Relationships Between the ‘business Case’ Practice and the Principles (5.7, Tab 5.2)6 pages of practice
4.1.3 Explain the Purpose of the Key Management Products Required to Support the ‘business Case’ Practice (5.5)3 pages of practice
4.1.4 Define Key Concepts Related to the ‘business Case’ Practice: (5.1)4 pages of practice
4.1.5 Describe the Guidance for Effective Management of the Business Case, Including: (5.2)4 pages of practice
4.1.6 Describe the PRINCE2 Technique for the ‘business Case’ Practice (5.3.1)6 pages of practice
4.2.1 Explain the Purpose of the ‘organizing’ Practice (6.1)5 pages of practice
4.2.2 Describe the Key Relationships Between the ‘organizing’ Practice and the Principles (6.7, Tab 6.5)7 pages of practice
4.2.3 Explain the Purpose of the Key Management Products Required to Support the ‘organization’ Practice: (6.5)4 pages of practice
4.2.4 Define Key Concepts Related to the ‘organizing’ Practice5 pages of practice
4.2.5 Describe the Guidance for Effective Organizing Of4 pages of practice
4.2.6 Describe the PRINCE2 Technique for the ‘organizing’ Practice (6.3.1)6 pages of practice
4.3.1 Explain the Purpose of the ‘plans’ Practice (7.1)4 pages of practice
4.3.2 Describe the Key Relationships Between the ‘plans’ Practice and the Principles (7.7, Tab 7.2)6 pages of practice
4.3.3 Explain the Purpose of the Key Management Products Required to Support the ‘plans’ Practice: (7.5)4 pages of practice
4.3.4 Define Key Concepts Related to the ‘plans’ Practice6 pages of practice
4.3.5 Describe the Guidance for Effective Management of Plans5 pages of practice
4.3.6 Describe the PRINCE2 Technique for the ‘plans’ Practice (7.3.1)7 pages of practice
4.4.1 Explain the Purpose of the ‘quality’ Practice (8.1)6 pages of practice
4.4.2 Describe the Key Relationships Between the ‘quality’ Practice and the Principles (8.7, Tab 8.3)6 pages of practice
4.4.3 Explain the Purpose of the Key Management Products Required to Support the ‘quality’ Practice: (8.5)5 pages of practice
4.4.4 Define Key Concepts Related to the ‘quality’ Practice5 pages of practice
4.4.5 Describe the Guidance for Effective Management of Quality4 pages of practice
4.4.6 Describe the PRINCE2 Technique for the ‘quality’ Practice (8.3.1)7 pages of practice
4.5.1 Explain the Purpose of the ‘risk’ Practice (9.1)6 pages of practice
4.5.2 Describe the Key Relationships Between the ‘risk’ Practice and the Principles (9.7, Tab 9.4)5 pages of practice
4.5.3 Explain the Purpose of the Key Management Products Required to Support the ‘risk’ Practice: (9.5)4 pages of practice
4.5.4 Define Key Concepts Related to the ‘risk’ Practice5 pages of practice
4.5.5 Describe the Guidance for Effective Management of Risk7 pages of practice
4.5.6 Describe the PRINCE2 Technique for the ‘risk’ Practice (9.3.1)7 pages of practice
4.6.1 Explain the Purpose of the ‘issues’ Practice (10.1)4 pages of practice
4.6.2 Describe the Key Relationships Between the ‘issues’ Practice and the Principles (10.7, Tab 10.3)6 pages of practice
4.6.3 Explain the Purpose of the Key Management Products Required to Support the ‘issues’ Practice: (10.5)5 pages of practice
4.6.4 Define Key Concepts Related to the ‘issues’ Practice4 pages of practice
4.6.6 Describe the PRINCE2 Technique for the ‘issues’ Practice (10.3.1)6 pages of practice
4.7.1 Explain the Purpose of the ‘progress’ Practice (11.1)3 pages of practice
4.7.2 Describe the Key Relationships Between the ‘progress’ Practice and the Principles (11.7, Tab 11.4)6 pages of practice
4.7.3 Explain the Purpose of the Key Management Products Required to Support the ‘progress’ Practice: (11.5)4 pages of practice
4.7.4 Define Key Concepts Related to the ‘progress’ Practice4 pages of practice
4.7.5 Describe the Guidance for Effective Management of Progress5 pages of practice
4.7.6 Describe the PRINCE2 Technique for the ‘progress’ Practice (11.3.1)5 pages of practice

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