A company wants to automatically assign incoming leads to the sales representative who owns the fewest open opportunities. They also want to ensure that leads from a specific high-value account are assigned to a senior sales rep. What should the admin configure?

Create a single assignment rule that assigns all leads to the senior rep, then manually reassign others.

Configure the work list to sort leads by owner workload and let sellers pick leads.

Create two assignment rules: one for the high-value account that assigns to the senior rep, and another for all other leads that uses the workload-based assignment.

Use a sequence to assign leads based on the account and workload.

What is the benefit of connecting a sequence to a record in Dynamics 365 Sales?

It automates follow-up activities for consistent engagement

It changes the record's security permissions

It deletes the record after the sequence completes

A sales manager wants to prioritize leads from the 'Enterprise' segment and assign them to a dedicated team, while other leads are assigned round-robin. The admin has created the segment. What should the admin do to meet both requirements?

Create a work list view that filters enterprise leads and manually assign them.

Create one assignment rule that uses round-robin and add a condition to exclude the enterprise segment.

Create a sequence that assigns enterprise leads to the dedicated team and round-robin for others.

Create two assignment rules: one for the 'Enterprise' segment assigning to the dedicated team, and another for all other leads using round-robin.

An organization uses both leads and opportunities in the Sales accelerator. They want to show only opportunities in the work list for the sales team, but keep leads available for a separate team. The admin has already enabled the Sales accelerator. What should the admin do?

Create a sequence that converts leads to opportunities automatically.

Disable the Lead entity in the system settings.

Configure an assignment rule to route leads to the other team.

In the Sales accelerator settings, enable only the Opportunity record type for the sales team's work list.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 1Objective 5

Configure Sales Engagement MB-280 Practice Questions (Page 7)

Part of the Implement Dynamics 365 Sales domain, which accounts for 30–35% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–5 from this objective — we provide 41 practice questions to prepare you well beyond it. (estimate)

41questions here

9free pages

9concepts

30–35%of the exam

Questions 31–35

31application · medium
A company wants to automatically assign incoming leads to the sales representative who owns the fewest open opportunities. They also want to ensure that leads from a specific high-value account are assigned to a senior sales rep. What should the admin configure?
Select an answer first
32foundation · easy
What is the benefit of connecting a sequence to a record in Dynamics 365 Sales?
Select an answer first
33expert · hard
A sales manager wants to prioritize leads from the 'Enterprise' segment and assign them to a dedicated team, while other leads are assigned round-robin. The admin has created the segment. What should the admin do to meet both requirements?
Select an answer first
34application · medium
An organization uses both leads and opportunities in the Sales accelerator. They want to show only opportunities in the work list for the sales team, but keep leads available for a separate team. The admin has already enabled the Sales accelerator. What should the admin do?
Select an answer first
35foundation · easy
Which setting is part of work assignment configuration?
Select an answer first

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